ITS staff was just notified that Blackboard’s Engineering team has determined the cause of the intermittent access issues. In order to resolve this problem, they will be updating Blackboard this evening at 7 p.m. If you encounter issues accessing Blackboard prior to the 7 p.m. maintenance, please continue to try clearing your browser cache or...
The Blackboard engineering team is continuing to investigate this issue and provide updates to ITS staff. In the meantime, if you encounter issues accessing Blackboard, please continue to try clearing your browser cache or trying a different browser, as many users have found that it resolves the issue. If you are still unable to access...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
At 9:45 p.m. ITS learned of an outage affecting access to Blackboard Learn. ITS staff have reached out to Blackboard to investigate. In the meantime, if you encounter an error message when accessing Blackboard, please try clearing your browser cache or trying a different browser, as many users have found that it resolves the issue....
Thank you for your patience. ITS has now resolved the outage affecting campus printing, Citrix, webXtender, Pyramid, EMS, and Bulldog Bucks. If you continue to experience issues with any of these systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by...
In addition to Campus printing, Citrix, webXtender, and Pyramid, we’ve also determined that EMS and Bulldog Bucks are also affected by this outage. ITS staff is working diligently to resolve this issue and we hope to have access back up soon. Thank you for your patience. To receive outage notifications by text, opt in by...
At 7:45 a.m., ITS was made aware of an issue affecting campus printing, Citrix, webXtender and Pyramid. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting DrakeITS2020...
Access to all Banner systems, including MyDUSIS (registration) has now been restored. Please be sure to verify any changes you made in these systems between 9:12 and 9:27 a.m. as they may need to be resubmitted. Please see your inbox for additional information. If you continue to experience issues accessing Banner/MyDUSIS, please contact the support...
ITS was just made aware of an outage affecting all Banner systems, including MyDUSIS (registration). In order to resolve this issue, the system will remain down for approximately 30 minutes. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by...
Around midnight, ITS became aware of a system outage that impacted Banner and SSO to other applications. When ITS staff were unable to restore these systems, we brought up services from our offsite data center. The switch to the backup servers was successful and access to applications was restored by 1 a.m. ITS staff continue...