At 8:00 a.m., ITS was made aware of a VPN outage. VPN connections to Drake are successful, but access to Drake resources is failing even though the connection is established. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
At 12:15 p.m., ITS learned of an outage affecting Banner access. At 1:10 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. ITS has now resolved the Application Navigator and Banner Admin Pages outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need...
At approximately 7:30 a.m., ITS was made aware of an Application Navigator and Banner Admin Page outage. This is affecting any access to Banner Admin Pages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...
Thank you for your patience. ITS has resolved the printing account issue, which was caused by changes in a recent upgrade. Students should be able to print normally now. If you experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in...
Drake has begun a major project to update the MyDUSIS system to Banner Self Service. Beginning tomorrow morning, the look and feel, as well as some functionality, will begin changing throughout the system in phases. Here are the changes scheduled to take place tomorrow: New temporary application in the Commonly Used Apps section- My Information. New header on any...
This morning, ITS was made aware of an issue that shows some student’s available print balance as zero. Printing funds have not been removed, but are not displaying. This is impacting student’s ability to print on campus. Faculty and staff printing is not impacted. ITS is diligently working towards a resolution. We will provide updates...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. ITS has now resolved the external phone call outage. There were problems with one of the call routing gateways that were fixed by restoring from a previous backup. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive...
ITS has restored the ability to make calls to and from campus. We are still working on some minor call gateway issues, but inbound and outbound calling functions are working as expected. We will keep you posted of progress and will let you know when this outage has been fully resolved. Thank you for your...