ITS was made aware that the support center phone lines being unavailable at 515-271-3001. ITS has resolved the issues. Phone services are now resolved and users should be able to connect with our student support techs. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need to...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. At 12:30 p.m., ITS was able to resolve the hosting system outage. Access to the Password Manager, VDI environment (Citrix Workspace), printing, Facilities systems, and others should be restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to reportyour issue. To receive...
At 10 a.m., ITS was made aware of a hosting system outage. This is affecting access to the Password Manager, VDI environment (Citrix Workspace), printing, select Facilities systems, and others. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
At 6 a.m., ITS became aware of an outage on one of Drake’s hosting systems. This affected access to the DUGuest wireless network, certain FP&M systems, printing, and use of Bulldog Bucks. ITS was able to resolve the outage before 8 a.m. and all services have been restored. If you continue to experience any problems,...
Blackboard is making updates to the Blackboard Learn Database, the data center behind all Blackboard courses. As a result, access to Blackboard Learn will be unavailable from Saturday, June 12, 2021 at 11:30 p.m. until Sunday, June 13, 2021 at 3:30 a.m. This maintenance is being performed to update the system to modern database specifications....
Thank you for your patience. ITS has now resolved the VPN outage. We were having a problem with resolving service names over VPN. Adjustments to the Internet firewall cleared the errors. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by...
At 8:00 a.m., ITS was made aware of a VPN outage. VPN connections to Drake are successful, but access to Drake resources is failing even though the connection is established. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
At 12:15 p.m., ITS learned of an outage affecting Banner access. At 1:10 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. ITS has now resolved the Application Navigator and Banner Admin Pages outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need...