At 9:30 AM ITS was made aware of a Password Gateway Outage. While it is still possible to access password.drake.edu, attempts to change passwords are failing. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...
At 1:55 p.m., ITS learned of an outage affecting access to all web sites and services, on-and off-campus. At 2:03 p.m., ITS staff resolved the issue. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
ITS is making updates to the VDI environment. As a result, access to vdi.drake.edu and all virtual apps and desktops available through either Citrix Workspace or a web browser will be unavailable between 8 and 10 p.m. on Thursday, August 12. ITS is performing this maintenance to ensure that VDI will continue to perform as...
Starting today from the Employee Dashboard (linked from myDrake) you’ll be able to submit or approve time or leave reports, view your tax information, review past jobs, access pay information, and more. A few items to remember as you work with the new the Employee Dashboard: Faculty and staff must use Duo Multi-Factor Authentication (MFA)...
At 3:15 p.m. ITS learned of an outage affecting www.drake.edu. At 3:45 p.m., ITS staff resolved the outage. If you continue to experience any issues accessing the Drake website, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. The ITS support center phones are working again, though ITS is still consulting with our vendor to determine what went wrong. If you continue to experience issues calling the support center at 515-271-3001, please visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting...
ITS is still working to resolve the support center phones outage. We will keep you posted of progress and will let you know when this outage has been resolved. In the meantime, we recommend using the IT service portal at service.drake.edu/its to report any tech issues. Thank you for your continued patience. To receive outage...
At 9 a.m., ITS realized there was an issue with the Support Center phones. This is causing all phone calls to the support center to be dropped. ITS is diligently working towards a resolution, in the meantime, please report any tech issues using the IT service portal at service.drake.edu/its. We will provide updates and will...
Due to required end of fiscal year transactions, access to Banner 9, MyDUSIS, Banner/DUSIS INB, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be unavailable between 5 p.m. on Wednesday, June 30 and 12:01 a.m. on Thursday, July 1. We appreciate your patience. If you are unable to access this system after the planned maintenance...