Category: ITS News & Announcements

ITS is working on a log in issue with Banner Self Service that is preventing access to Self-Service tools including time sheets. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

At 8:00 a.m., ITS became aware of a campus wireless outage. As a result, connections to the campus wireless networks, including the guest network, are failing. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...

Due to a Zoom licensing update, some Zoom sessions are reverting to basic account features, with meetings ending after 40 minutes. To resolve this, sign out of Zoom completely and sign back in with your Drake login: 1. Open the Zoom application on your computer and sign out. 2. Go to https://drake-edu.zoom.us and sign out....

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.

At 8:00 a.m., ITS became aware of a multi-system campus outage. As a result, Password Manager (password.drake.edu), Papercut (print.drake.edu), and EMS were briefly unavailable. ITS was able to resolve the outage at 8:20 a.m. If you continue to experience any issues accessing these systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for...

Thank you for your patience. ITS has now resolved the printing outage. If you continue to be unable to print, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 12:30 p.m., ITS became aware of a printing outage. As a result, individuals may not be able to submit print jobs using queues on their computer. ITS is investigating the matter. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.

Self Service has now replaced MyDUSIS. Here are the changes you can expect as of today: On myDrake: The MyDUSIS link in the Commonly Used Apps section of myDrake has been replaced with Self Service and goes to a new landing page (see navigation guide linked below) The My Information link has been removed from...

Thank you for your patience. ITS has now resolved the outage affecting toll-free phone numbers. If you continue to be unable to reach one of Drake’s 1-800 phone numbers, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.