At 9:30 a.m. ITS became aware of an issue with DUO MFA. This is affecting access to Banner Administrative Pages, Slate Admin, and Self Service. ITS is working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...
At approximately 9:00 a.m. ITS was made aware of an issue that disrupted services of some non-critical systems. We apologize for any inconvenience for people attempting to access those services. These issues now appear to be resolved. Please contact ITS at 515-271-3001 or service.drake.edu/its if you notice any services you are still unable to access.
The global Amazon Web Services (AWS) outage that was causing performance issues in Blackboard Learn, Panopto, and Respondus Lockdown browser along with many other sites across the Internet has been resolved per Amazon. If you continue to be unable to access these systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report...
The global Amazon Web Services (AWS) outage continues to cause performance issues in Blackboard Learn, Panopto, and Respondus Lockdown browser along with many other sites across the Internet. We will share any updates provided by AWS as they become available.
ITS has been made aware of a global Amazon Web Services (AWS) outage causing performance issues in Blackboard Learn, Panopto, and Respondus Lockdown browser. We will share any updates provided by AWS as they become available.
Thank you for your patience. Blackboard has now resolved its global outage. If you continue to be unable to access Blackboard, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be...
At 12:10 p.m., ITS became aware of a Blackboard Learn Ultra outage. Blackboard access is down at all colleges and universities. We will share any updates that Blackboard provides and will let you know when they have resolved this outage. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787....
Thank you for your patience. The Blackboard app outage is now resolved. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to...
At 4:45 p.m., ITS became aware of a Blackboard Learn Ultra authentication outage. This is affecting students’ ability to login to the Blackboard mobile app. ITS is diligently working towards a resolution. Until this is resolved, users on a mobile device will need to switch to a browser, or switch to a laptop or desktop...
ITS testing indicates that TouchNet is available again, however TouchNet has not yet posted a full resolution. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number...