On Sunday morning, Nov. 21, ITS will be changing the way you sign in to Blackboard Learn, Panopto, and Zoom and you will see a different login screen. You will need to begin using your myDrake login credentials to access these systems. NOTE: For anyone without a current drake.edu email, you will use your nine-digit Drake ID@drake.edu...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
At 3:25 p.m., ITS learned of an outage resulting in sporadic network access to certain campus services, including some Lexmark printers, some classroom cameras, and the computer checkout Kiosk in Meredith. At 4:00 p.m., ITS staff resolved the issue. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit...
Thank you for your patience. ITS has now resolved the outbound external calling outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first...
At 3:30 p.m., ITS became aware of outgoing external calls outage. This is affecting the ability to make calls to off campus numbers using Teams. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...
As of 9 AM CST the Blackboard Learn Ultra performance issues have been resolved by the vendor. If you continue to be unable to experience performance issues with Bb Learn Ultra, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting...
Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues. We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...
Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues. We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...
Thank you for your patience. ITS has now resolved the external calling outage. It was an issue with the voice trunks serving the campus from our telecommunications provider. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage...
At 11:20 p.m. on November 1, ITS was made aware of an external calling outage. This is affecting all inbound calls to campus, including extensions that have not been migrated to Teams. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank...