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Category: ITS News & Announcements

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ITS Alert

Campus Wireless Outage

At 8:00 a.m., ITS became aware of a campus wireless outage. As a result, connections to the campus wireless networks, including the guest network, are failing. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...

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ITS Alert

Zoom License Refresh

Due to a Zoom licensing update, some Zoom sessions are reverting to basic account features, with meetings ending after 40 minutes. To resolve this, sign out of Zoom completely and sign back in with your Drake login: 1. Open the Zoom application on your computer and sign out. 2. Go to https://drake-edu.zoom.us and sign out....

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ITS Alert

Multi-System Campus Outage Resolved

At 8:00 a.m., ITS became aware of a multi-system campus outage. As a result, Password Manager (password.drake.edu), Papercut (print.drake.edu), and EMS were briefly unavailable. ITS was able to resolve the outage at 8:20 a.m. If you continue to experience any issues accessing these systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for...

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ITS Alert

Printing Outage Resolved

Thank you for your patience. ITS has now resolved the printing outage. If you continue to be unable to print, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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ITS Alert

Printing Outage

At 12:30 p.m., ITS became aware of a printing outage. As a result, individuals may not be able to submit print jobs using queues on their computer. ITS is investigating the matter. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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ITS News & Announcements

Self Service Changes

Self Service has now replaced MyDUSIS. Here are the changes you can expect as of today: On myDrake: The MyDUSIS link in the Commonly Used Apps section of myDrake has been replaced with Self Service and goes to a new landing page (see navigation guide linked below) The My Information link has been removed from...

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ITS Alert

Toll-free Phone Numbers Outage Resolved

Thank you for your patience. ITS has now resolved the outage affecting toll-free phone numbers. If you continue to be unable to reach one of Drake’s 1-800 phone numbers, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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ITS Alert

Outage Affecting Drake Toll-Free Phone Numbers

At 5 p.m., ITS became aware of an outage affecting our toll-free phone numbers. Until this outage is resolved, please call 515-271-2001 instead. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.