Thank you for your patience. At 12:30 p.m., ITS was able to resolve the hosting system outage. Access to the Password Manager, VDI environment (Citrix Workspace), printing, Facilities systems, and others should be restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to reportyour issue. To receive...
At 10 a.m., ITS was made aware of a hosting system outage. This is affecting access to the Password Manager, VDI environment (Citrix Workspace), printing, select Facilities systems, and others. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
At 6 a.m., ITS became aware of an outage on one of Drake’s hosting systems. This affected access to the DUGuest wireless network, certain FP&M systems, printing, and use of Bulldog Bucks. ITS was able to resolve the outage before 8 a.m. and all services have been restored. If you continue to experience any problems,...
Blackboard is making updates to the Blackboard Learn Database, the data center behind all Blackboard courses. As a result, access to Blackboard Learn will be unavailable from Saturday, June 12, 2021 at 11:30 p.m. until Sunday, June 13, 2021 at 3:30 a.m. This maintenance is being performed to update the system to modern database specifications....
Thank you for your patience. ITS has now resolved the VPN outage. We were having a problem with resolving service names over VPN. Adjustments to the Internet firewall cleared the errors. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by...
At 8:00 a.m., ITS was made aware of a VPN outage. VPN connections to Drake are successful, but access to Drake resources is failing even though the connection is established. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
At 12:15 p.m., ITS learned of an outage affecting Banner access. At 1:10 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. ITS has now resolved the Application Navigator and Banner Admin Pages outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need...
At approximately 7:30 a.m., ITS was made aware of an Application Navigator and Banner Admin Page outage. This is affecting any access to Banner Admin Pages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...
Thank you for your patience. ITS has resolved the printing account issue, which was caused by changes in a recent upgrade. Students should be able to print normally now. If you experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in...