Last week ITS was made aware that some user’s Zoom accounts were downgrading to basic account features, with meetings ending after 40 minutes. This was the result of a failed process at Zoom. To ensure your account is accurate and has all licensed features, sign out of Zoom completely and sign back in with your...
Thank you for your patience. ITS has now resolved the wireless outage causing connection to fail for some. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS is still working to resolve the wireless outage causing connections to fail for some. A fix is being implemented this evening and we expect it to take effect through the evening hours. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your...
At 1:10 p.m., ITS became aware of a wireless outage. As a result, connections to the campus wireless networks are failing for some. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
Thank you for your patience. ITS has now resolved the Self-Service login issue. If you continue to be unable to access Self-Service applications, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Thank you for your patience. ITS has now resolved the campus wireless outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021to phone number 226787. You first need to be...
ITS is working on a log in issue with Banner Self Service that is preventing access to Self-Service tools including time sheets. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
At 8:00 a.m., ITS became aware of a campus wireless outage. As a result, connections to the campus wireless networks, including the guest network, are failing. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...
Due to a Zoom licensing update, some Zoom sessions are reverting to basic account features, with meetings ending after 40 minutes. To resolve this, sign out of Zoom completely and sign back in with your Drake login: 1. Open the Zoom application on your computer and sign out. 2. Go to https://drake-edu.zoom.us and sign out....
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.