ITS staff are aware of a service interruption impacting Verizon customers; some people may see an “SOS” indicator on their phones and may be unable to use phone services and SMS messaging. While we’re not able to resolve this issue, we’ll provide an update when it’s resolved. Official Verizon accounts and sites will have the...
On Thursday, Sept. 26, ITS will automatically uninstall outdated Acrobat Reader applications from Drake-owned computers. Built-in PDF reader applications on both Windows (Microsoft Edge) and macOS (Preview) will not be impacted by this change. We’re taking this step to increase the security of our network and improve the overall efficiency of Drake-owned computers. After Acrobat...
ITS staff will be performing routine maintenance on our Oracle databases this Sunday, Sept. 22 between 6 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and Touchnet may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is...
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
ITS staff will be performing maintenance on Self Service and Banner Admin Pages this Sunday, Sept. 22 starting at 7 a.m. and lasting approximately 2 hours. During this time, Self Service Banner, Admin Pages, TouchNet, and other connected systems will be unavailable. This work is necessary to better protect University data.. If you experience issues...
On Thursday, Sept. 19 at 4:30pm, ITS staff will be updating an SSO security certificate related to Blackboard logins. The update will not cause Blackboard to be unavailable, but it may cause your course materials to appear unavailable. If you experience issues accessing your course materials, fully quit your browser, restart it, and log back in to...
The Azure Virtual Desktop (AVD) outage is now resolved and desktops and applications are working normally. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff are aware that Azure Virtual Desktop (AVD) is currently unavailable. This outage will impact some people’s ability to access Banner and other virtual applications, such as those used in some classes. We’ll provide updates as we continue to investigate this issue. If you’re being affected by this issue, contact the ITS Support Center...
ITS staff became aware of a campus network issue preventing connectivity on both the wired and wireless networks. After investigation, we determined it was rogue devices and have removed them from the network to restore service campus-wide. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or...
ITS staff became aware of an issue with the network switch in the Fieldhouse causing an interruption in connectivity. After investigation, we determined it was a hardware failure and have installed a replacement switch in order to restore network connectivity. This issue did not impact any other buildings on campus. If you’re still experiencing issues,...