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Category: ITS News & Announcements

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Password Gateway Outage

At 3:00 p.m., ITS was made aware of a Password Gateway outage. Attempts to access password.drake.edu are resulting in an error message and the website can not be accessed. ITS is diligently working on a resolution. We will provide periodic status updates. Thank you for your patience. If you’d like to receive these notifications via...

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Software Downloads (E-Academy) Outage

ITS has been made aware of a vendor outage affecting software downloads (E-Academy). Currently no one is able to log in and download software either through blueView or myDrake. If anyone attempts to access E-Academy they are unable to log in and see an error screen. ITS staff are working with our vendor towards a...

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Tech Tuesdays Return

Each month we’ll have different topics designed to provide you with resources to use technology more efficiently in your job (and possibly your life). Some Tech Tuesday topics are being offered twice, please register by session. All sessions will be 50 minutes, including time for Q&A. UPCOMING DATES & TOPICS: Tuesday, August 21, 2018: Getting...

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“Your Connection is Not Secure” Messages

ITS was working on updating security certificates last week and we are still having some ongoing issues as a result. All systems are working, but you may encounter a message when logging into a Drake-connected site that says, “Your connection is not secure.” If you see this message, click the Advanced button and accept the...

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MyDUSIS Outage from 7-8 p.m. Tonight

Access to myDUSIS, eTranscripts, and some other myDrake and blueView functions will be unavailable tonight between 7 and 8 in order to restore Touchnet access. Faculty, staff, and students will still be able to log into both myDrake and blueView. We appreciate your patience while we perform this necessary work. If you continue to have...

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Touchnet Access Issue Update

  ITS continues to work with our vendor, Touchnet, to resolve the issue that is preventing people from viewing their bills and making payments online. We will continue to provide updates and let you know when this service interruption  has been resolved. Thank you for your patience as we work toward a resolution. If you...

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Update on Touchnet Issue

  ITS continues to work with Touchnet to resolve the issue that is preventing people from making credit card payments. We will continue to provide updates and let you know when this outage has been resolved. Thank you for your patience as we work toward a resolution. If you would like to receive these notifications...

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TouchNet Outage

At 8:45 a.m., ITS was made aware of a TouchNet outage. This affects access to TouchNet for making online payments. ITS is diligently working on a resolution. We will provide periodic status updates. Thank you for your patience. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone...