At 9:00 p.m., ITS learned of an outage affecting connections to the Drake network. At 9:50 p.m., ITS resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-4640 or visit service.drake.edu/its for assistance.
ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Wednesday, November 1, starting at 7:30 p.m. The upgrade is expected to take approximately 3 hours. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form (ESF), Banner Security Requests, and Commencement...
Thank you for your patience. ITS how now resolved the Knapp Center network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 2:00 p.m., ITS because aware of a network outage in the Knapp Center. As a result, all wired and wireless connectivity in the building is unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
ITS will be applying upgrades and patches to Banner Saturday, October 21, starting at 7 p.m. and lasting until Sunday, October 22 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to...
Thank you for your patience. ITS has now resolved the network connection issues in Collier-Scripps. If you continue to be unable to access the network in one of the Science Buildings, please visit service.drake.edu/its or contact the support center at 515-271-3001 to report your issue.
The network connection issues in Science Connector Building and Harvey Ingham are now resolved. ITS is continuing work on the network connection issues in Collier-Scripps. The wireless connection (eduroam) is available for use. Wired connections in Collier-Scripps, such as those in classrooms and computer labs, remain unavailable. Thank you for your patience.
At 9:30 a.m., ITS became aware of a network issue that is impacting both the wired and wireless networks in the Science Buildings, including Science Connector Building, Harvey Ingham and Collier Scripps. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank...
At 7:00 a.m., ITS became aware of a service interruption impacting eduroam and DUGuest. As a result, some users were not able to connect. This outage has been resolved. Thank you for your patience while ITS worked toward a resolution. If you continue to experience interruptions, call 515-271-3001, submit a ticket at service.drake.edu/its, or visit...