At 8:45 p.m., a verified Microsoft account posted a tweet indicating that users were unable to access Microsoft Teams or use its features. They’re investigating the cause and working to resolve it. The outage appears to be impacting Drake users as well. Drake ITS staff will share updates as we receive them, and will post...
ITS recently applied a security update to the eduroam network. As a result, everyone who connects to the eduroam network will be prompted to install a new security certificate. If your device isn’t able to accept the certificate or experience wifi connectivity issues after accepting, please contact the ITS Support Center at 515-271-3001 or visit...
ITS has received reports this morning of mobile device email apps no longer working with Drake email due to Microsoft changing the allowed authentication methods. To fix the issue, remove your Drake account from your email application and re-add it. The Outlook app (available for both iOS and Android) is fully supported by ITS and...
Due to required maintenance for the end of the fiscal year, Admin Pages, Touchnet, and portions of Self Service will be unavailable between 4:30 p.m. on Thursday, June 30 and lasting until 12:01 a.m. on Friday, July 1. We apologize for any inconvenience this may cause. If you experience issues outside of this window, please...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 26 at 6 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...
ITS is making updates to Panopto. As a result, access to Panopto will be unavailable between Saturday June 25th from 8pm to 11pm. This maintenance is being performed to update Panopto to the latest version. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the...
Microsoft has issued an alert that performance on their services may be negatively impacted due to back-end issues and they are diligently working toward resolution. If you experience issues with Microsoft 365 applications including Outlook, Teams, OneDrive, etc., notify us by contacting the ITS Support Center at 515-271-3001 or via the online portal at service.drake.edu/its.
This Saturday, June 11, ITS will be performing required maintenance on the University server storage system. This maintenance will begin at 6 a.m. and be completed by 12 p.m. During this maintenance window, Banner, Transact (eAccounts) and the Drake Password Manager will be temporarily migrated to Drake’s secondary data center. These services will be down...
Thank you for your patience. ITS has now resolved the multiple service outage. If you continue to be unable to access Citrix (VDI), the password manager, EMS, or other systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021...