Microsoft Word – ITS Outage Comm Plan

ITS is making updates to Citrix Remote Desktop. As a result, access to Citrix will be unavailable between 8:00 a.m. – 10:00 a.m. on Saturday, September 9. Because of this, Banner will not be available via Citrix during this window. This will not impact access to Banner on campus.

We appreciate your patience. If you are unable to access Citrix after the planned maintenance window, please contact the support center at 515-271-3001 or visit to report your issue.