Thank you for your continued patience as ITS worked to troubleshoot the Panopto/Blackboard embedded video issue. At this time neither Panopto nor Blackboard have been able to identify the root cause of the issue. We can state that this issue is not campus-wide, as neither Panopto as a service was affected, nor did the error...
ITS is still working to resolve the partial Panopto outage. We are in contact with both Blackboard and Panopto Support and will provide the next update as information becomes available. Thank you for your continued patience. If you are having an issue with Panopto videos within your courses please reach out to ITS @ 515-271-3001...
At 8:10 AM, ITS became aware of a partial Panopto outage. As a result, users may not have access within their Blackboard courses to embedded or copied videos. All instructors can re-add the video to their course to fix the issue. ITS is in contact with the vendor; we are working to discern a systemic...
As announced previously, Drake will no longer be using Single Sign-on (SSO) information with Adobe Creative Cloud (CC) accounts. This is a reminder to anyone who will need to migrate content from their Drake CC account to a personal one. Once the Drake account is deactivated, users will lose access to any content stored in...
As announced previously, Drake will no longer be using Single Sign-on (SSO) information with Adobe Creative Cloud (CC) accounts. This is a reminder to anyone who will need to migrate content from their Drake CC account to a personal one. Once the Drake account is deactivated, users will lose access to any content stored in...
ITS staff have determined the cause of the wireless network outage and have taken steps to resolve it. At this time, all networks including eduroam, DUGuest, and DUEntertainment should be back up and running in most locations on campus. Wireless in Athletics and FPM buildings is still down and ITS staff continues to work on...
Around 2:30 p.m., ITS began receiving reports of Wi-Fi connectivity issues on campus and began investigating. At this time it appears that all wireless networks including eduroam, DUGuest, and DUEntertainment, are not allowing internet traffic across campus. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...
Over the weekend, Microsoft resolved the issue with applications uninstalling on computers. Users should now begin to regain functionality of their shortcuts and applications. Using code provided by Microsoft, ITS worked to restore standard campus applications including the following: Users should begin to see more shortcuts automatically restored and accessible via the start menu throughout...
ITS has developed an automated fix to restore application shortcuts that were deleted earlier today from Windows computers by a Microsoft change. This process will restore the Start Menu listings for Microsoft Office products, web browsers, and Adobe Acrobat Reader but it may take several hours to complete. To restore the shortcuts more quickly on...
ITS continues to track the issue with Windows applications disappearing or failing to start. This issue only affects locally installed applications on Windows clients. Microsoft applications running on Macs or mobile devices are unaffected. The web versions of Microsoft applications are also unaffected. Please login to myDrake to access your email and files stored in...