At 7:52 a.m., ITS became aware of a Citrix (VDI) outage. Individuals receive an “Access is denied” message as they open Citrix applications or desktops. As a result, people are unable to access Banner, CBPA, or Law School systems, and more through VDI. ITS is diligently working towards a resolution. We will provide updates and...
ITS was made aware that the TeamDynamix Services have been restored. The vendor will continue to monitor to ensure system stability. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue.
At 3:15 PM, ITS became aware of issues connecting to and using our TeamDynamix system. As a result, TeamDynamix may be wholly unreachable or you may be able to connect but after a period of waiting. ITS has been in communications with the vendor and they are working towards a resolution. We will provide updates...
At 11:31 AM, ITS learned of an outage affecting file and print services, including PaperCut and web print systems. At 11:38 AM, ITS staff resolved the issue. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
While the Meredith building is undergoing renovation, many classes have been relocated to other buildings resulting in a significantly higher demand for wireless connections in those spaces. The network in those locations has been pushed to capacity during busy class times, particularly in Harvey Ingham. Earlier this week, ITS completed installing additional wireless access points in the...
ITS will be applying mandatory security patches to Banner starting Sunday, September 11 at 7 a.m. and lasting until 3 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install the latest features from...
The start of a new school year is a time when cybercriminals target students as they return to their classrooms and dorms. One of the most prominent methods of attack is phishing, which uses email, text messages, or phone calls to lure students into divulging sensitive information. These communications often look like they’re coming from...
The ITS Support Center in Carnegie Hall assists students, faculty, and staff with campus technology questions. During academic semesters, the Support Center regular open hours are Mondays through Thursdays 8am-6:30pm, and Fridays 8am-4:30pm. The Support Center will be open extended hours during move-in and Welcome Week as follows: Monday 8/22 & Tuesday 8/23, 8am-8pm Wednesday...
As we shared in July, ITS has been working with our vendor to obtain an updated license code to allow campus use of the SPSS application. We’re happy to report that we have finally received the new license code from our vendor and tested it. We’re in process of communicating with everyone who had submitted...