ITS will be applying upgrades and patches to Banner Saturday, October 21, starting at 7 p.m. and lasting until Sunday, October 22 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to...
Category: ITS News & Announcements
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Network Interruption in Science Buildings Resolved
Thank you for your patience. ITS has now resolved the network connection issues in Collier-Scripps. If you continue to be unable to access the network in one of the Science Buildings, please visit service.drake.edu/its or contact the support center at 515-271-3001 to report your issue.
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Update on Network Interruption in Science Buildings
The network connection issues in Science Connector Building and Harvey Ingham are now resolved. ITS is continuing work on the network connection issues in Collier-Scripps. The wireless connection (eduroam) is available for use. Wired connections in Collier-Scripps, such as those in classrooms and computer labs, remain unavailable. Thank you for your patience.
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Network Interruption in Science Buildings
At 9:30 a.m., ITS became aware of a network issue that is impacting both the wired and wireless networks in the Science Buildings, including Science Connector Building, Harvey Ingham and Collier Scripps. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank...
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Network Connection Service Interruption Resolved
At 7:00 a.m., ITS became aware of a service interruption impacting eduroam and DUGuest. As a result, some users were not able to connect. This outage has been resolved. Thank you for your patience while ITS worked toward a resolution. If you continue to experience interruptions, call 515-271-3001, submit a ticket at service.drake.edu/its, or visit...
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Papercut Planned Maintenance on Monday, Oct. 16 at 8:30 a.m.
ITS will be making updates to Papercut, the campus printing service, at 8:30 a.m. on Monday, October 16. No outage is anticipated. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Transact Planned Outage Sunday, October 8
ITS is making updates to Transact. As a result, printing services, meal swipes, and Bulldog Bucks may be unavailable between 7:00 a.m. and 7:15 a.m. on Sunday, October 8. Please allow 15 minutes for this update to occur. We appreciate your patience. If you are unable to use these services after the planned maintenance window,...
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Campus Systems Service Interruption Resolved
Thank you for your patience. ITS has now resolved the service interruptions that occurred on 10/4/2023. For further ITS assistance, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Campus Systems Service Interruption
At 12:20 p.m. ITS became aware of potential campus service interruptions for some users, including but not limited to issues relating to printing, using Citrix Remote Desktop/VDI, and making calls via Teams. Some users are experiencing interruptions with these services. Please connect to eduroam to avoid potential impacts. ITS is diligently working towards a resolution....
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Computer Lab Login Issue Resolved
Thank you for your patience. ITS has now resolved the login issue impacting lab and classroom shared Mac computers. If you continue to have network connection issues with these devices, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.