Thank you for your patience. ITS has now resolved the network service interruption. We apologize for the interruption and appreciate your patience as we monitored and resolved the issue. If you continue to have issues connecting, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
As of 9:00 am, ITS became aware of a wireless connection issue in Cowles Library, Occupational Therapy, and Collier Scripps. Some users are not able to connect to eduroam or DUGuest. We will provide updates as we identify the cause and resolve the issue. Thank you for your patience.
This morning at approximately 10:00 am, several ITS services became inaccessible including Banner, Self-Service, and the drake.edu website. This outage was related to scheduled maintenance performed earlier in the morning. The issue has been resolved and all services are restored. Hosted services such as Blackboard and email were not impacted. We apologize for the disruption...
As of 10:00 a.m. May 19, the Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard has been resolved. Users were experiencing issues accessing these services. ProcessMaker and the Self Service Experience dashboard should now be accessible. Thank you for your patience. If you are still experiencing issues with these services, visit service.drake.edu/its, call...
As of 9:30 a.m. May 19, ITS has been made aware of an Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard. Users may not be able to access these services or may experience service interruptions. Admin Pages and Self Service applications are not currently impacted. We are working with Ellucian to determine the...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
On Thursday, May 18, ITS will be processing a change to the security policies for Drake networks. No service outage is anticipated, and access to campus systems will not be impacted. Please contact ITS online at service.drake.edu/its, by phone at 515-271-3001, or by visiting the lower level of Carnegie Hall to report an issue.
Microsoft has started using number matching in Microsoft Authenticator in place of approval requests. As you sign in to myDrake, Banner, and other campus resources protected by multi-factor authentication (MFA), you will be prompted to enter the code presented on your computer screen into Microsoft Authenticator. Number matching enhances security by ensuring you’re the person...
As of 3:30 p.m. May 12, ITS has resolved the campus systems interruption. Some graduating seniors were not able to access online resources due to a timing error. All systems should now be available. Thank you for your patience. If you continue to have service interruptions, please submit a ticket at service.drake.edu/its, call 515-271-3001, or...
As of 1:30 p.m. May 12, ITS has been made aware that some graduating seniors are not able to access online resources, including Blackboard and eduroam. This is due to a timing error. We are working to resolve the issues as quickly as possible. Thank you for your patience.