Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. ITS has now resolved the issue that was causing summer students to no longer be enrolled in their Blackboard courses. If you continue to encounter issues, please visit service.drake.edu/its to report a “Blackboard Learn Ultra Issue” or call the support center at 515-271-3001. To receive outage notifications by text, opt in by...
Around 5:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...
Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.
As of 11:30 am, ITS became aware of an Ellucian issue with Self Service. Users are not able to access Self Service through the Commonly Used Apps section of myDrake. The Self Service dashboard is still accessible through Drake-hosted platforms such as the employee and student dashboards. As Ellucian works to resolve this issue, ITS...
As of July 8 at 7:00 a.m., ITS will be performing routine annual certificate updates to the eduroam network. When prompted, please click “continue” to be connected to the network. Thank you for your cooperation. If you experience connection issues, please submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie...
On July 9, ITS will be performing required patching and updates to the Oracle Database. From 7 – 9 a.m. on July 9, services like Self Service, Admin Pages, Workflow, eTranscripts, ProcessMaker, TouchNet, and other connected systems will be temporarily unavailable. We appreciate your cooperation and patience while we perform this necessary maintenance to ensure...
On July 6, 2023 at 4:30 p.m., ITS will be performing maintenance to campus printers and Papercut services. No outage is anticipated. Please allow 15 minutes for potential service interruptions. Thank you for your cooperation while we perform this maintenance. If you experience issues outside this window, please submit a ticket at service.drake.edu/its, call 515-271-3001,...
The Outlook Web Access (OWA) service interruption has been resolved. Users should now be able to access their Outlook email accounts via the web browser. The desktop and mobile applications were not impacted. If you continue to experience issues, please call the Support Center at 515-271-3001, submit a ticket at service.drake.edu, or visit the lower...
As of 8 am, ITS became aware of a widespread Microsoft issue affecting the Outlook Web Access (OWA). Users are not able to access their Outlook email accounts via the web browser. Currently, the desktop and mobile applications are not impacted. We will continue to provide updates as Microsoft works to resolve the issue. Thank...