At 9:00 p.m., ITS will be performing necessary maintenance to Papercut, the campus printing service. Please allow a fifteen-minute window for potential outages. Thank you for your cooperation. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall. To receive outage notifications...
As of 8:00 a.m., Mediacom resolved their connection issue regarding the Citrix Remote Desktop. Users on Mediacom networks should now able to access Citrix as normal. Thank you for your patience. To receive outage notifications by text, opt in by signing up through Bulldog Alerts in myDrake and texting DrakeITSALERTS to phone number 226787.
As of 10:00 a.m., ITS became aware of a Mediacom connection issue. Some users on Mediacom networks are not able to access the Citrix Remote Desktop. ITS will keep you informed as Mediacom works to resolve this issue. Thank you for your patience. To receive outage notifications by text, opt in by signing up through...
On Friday, July 28, from 5:00 – 7:00 p.m., ITS will be performing necessary security upgrades to the Citrix Remote Desktop system. Please plan accordingly for service interruptions during this window. Additionally, please note that Banner access through Citrix will be unavailable. To access Banner, you must be connected to a secure Drake network. Thank...
On Saturday, July 29 from 9:00 a.m. to 3:00 p.m., Transact will be performing necessary upgrades to their system, which impacts campus meal plans and Bulldog Bucks. Please note that Bulldog Bucks will not be in service during this window. Thank you for your cooperation. If you experience service interruptions outside this window, please call...
As of 11:00 a.m., the DUGuest wireless network outage has been resolved. Thank you for your patience as ITS worked to resolve this issue. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall.
At 8 a.m., ITS became aware of an outage on the DUGuest wireless network. As a result, guests are not able to access the wireless network or Internet. Eduroam wireless network users are unaffected. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved....
Thank you for your patience. The National Student Clearinghouse has resolved the issue with accessing their site from our Self Service portal. If you are still unable to access the National Student Clearinghouse Enrollment Validation link, please submit a ticket at https://service.drake.edu/its.
At 11:15 a.m., ITS was made aware of a partial outage for one of our vendor partners, the National Student Clearinghouse (NSC). Over the weekend, NSC performed a major upgrade of their systems and failed to notify us of some changes. As a result, the Enrollment Verification service is currently unavailable. ITS will work with...
On July 27 from 8:00 pm – 1:00 am, the Event Management System will be undergoing system maintenance and will be unavailable. Thank you for your cooperation.