Database maintenance will be from 6 a.m. to 9 a.m. on Sunday, September 24, 2023. The following services will be unavailable: Banner Admin pages, Self Service, ODBC, eTranscripts, and Online Balloting. ProcessMaker will be available in a limited capacity. Please plan accordingly for your ProcessMaker and Banner projects. For a full schedule of maintenance dates...
Thank you for your patience. ITS has now resolved the Drake website being down. Users should now be able to access drake.edu. If you continue to be unable to access drake.edu, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:00 a.m., ITS became aware of a partial eduroam outage in Meredith Hall. As a result, some users may not be able to connect to the eduroam network. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
Microsoft Word – ITS Outage Comm Plan ITS is making updates to Citrix Remote Desktop. As a result, access to Citrix will be unavailable between 8:00 a.m. – 10:00 a.m. on Saturday, September 9. Because of this, Banner will not be available via Citrix during this window. This will not impact access to Banner on...
Thank you for your patience. ITS has now resolved the printing service interruption. If you continue to have issues printing, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:30 am, ITS became aware of a printing service interruption. As a result, some print jobs are remaining in the queue for long periods of time. Please allot extra time for your print jobs to be completed. ITS is diligently working towards a resolution. We will provide updates and will let you know when...
ITS is performing necessary maintenance to Banner. Access to Banner will be unavailable between 10 p.m. and 10:45 p.m. Friday, August 25. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Thank you for your patience. Ellucian has now resolved the Self Service outage. If you continue to be unable to access Self Service, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:00 a.m., ITS became aware of an Ellucian outage affecting Experience Self Service. As a result, some users are experiencing difficulty accessing Self Service. ITS will provide updates as Ellucian works to resolve this outage. Thank you for your patience. Please access Self Service from the following links: Registration Self Service: https://registrationssb.drake.edu Student Profile: https://studentssb.drake.eduEmployee...
Thank you for your patience. ITS has now restored the systems affected by the power outage. Classrooms impacted by this outage will be in working order by end of day Friday, August 18. If you continue to have issues, please contact the support center at 515-271-3001 or submit a ticket at service.drake.edu/its.