As announced previously, Drake will no longer be using Single Sign-on (SSO) information with Adobe Creative Cloud (CC) accounts. This is a reminder to anyone who will need to migrate content from their Drake CC account to a personal one. Once the Drake account is deactivated, users will lose access to any content stored in...
ITS staff have determined the cause of the wireless network outage and have taken steps to resolve it. At this time, all networks including eduroam, DUGuest, and DUEntertainment should be back up and running in most locations on campus. Wireless in Athletics and FPM buildings is still down and ITS staff continues to work on...
Around 2:30 p.m., ITS began receiving reports of Wi-Fi connectivity issues on campus and began investigating. At this time it appears that all wireless networks including eduroam, DUGuest, and DUEntertainment, are not allowing internet traffic across campus. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...
Over the weekend, Microsoft resolved the issue with applications uninstalling on computers. Users should now begin to regain functionality of their shortcuts and applications. Using code provided by Microsoft, ITS worked to restore standard campus applications including the following: Users should begin to see more shortcuts automatically restored and accessible via the start menu throughout...
ITS has developed an automated fix to restore application shortcuts that were deleted earlier today from Windows computers by a Microsoft change. This process will restore the Start Menu listings for Microsoft Office products, web browsers, and Adobe Acrobat Reader but it may take several hours to complete. To restore the shortcuts more quickly on...
ITS continues to track the issue with Windows applications disappearing or failing to start. This issue only affects locally installed applications on Windows clients. Microsoft applications running on Macs or mobile devices are unaffected. The web versions of Microsoft applications are also unaffected. Please login to myDrake to access your email and files stored in...
At 7:45 a.m., ITS became aware of an issue with applications on Windows computers disappearing or refusing to launch. This is includes Outlook, OneNote, Word, PowerPoint, Excel and web browsers such as Chrome and Edge. Other applications are likely affected as well. The problem appears to be the result of an update pushed out by...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
As we head into the winter holiday break, ITS wanted to ensure you know how to get technical support. On Wednesday, Dec. 21 from 8 a.m. to 4:30 p.m., ITS Support Center staff will provide remote support for campus and will not be available for walk-in support in Carnegie Hall but will be available by...
ITS will be applying upgrades and patches to Banner starting Sunday, December 18 at 5:30 a.m. and lasting until 3 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install the latest features from...