At 8:30 am, ITS became aware of a printing service interruption. As a result, some print jobs are remaining in the queue for long periods of time. Please allot extra time for your print jobs to be completed. ITS is diligently working towards a resolution. We will provide updates and will let you know when...
ITS is performing necessary maintenance to Banner. Access to Banner will be unavailable between 10 p.m. and 10:45 p.m. Friday, August 25. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Thank you for your patience. Ellucian has now resolved the Self Service outage. If you continue to be unable to access Self Service, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:00 a.m., ITS became aware of an Ellucian outage affecting Experience Self Service. As a result, some users are experiencing difficulty accessing Self Service. ITS will provide updates as Ellucian works to resolve this outage. Thank you for your patience. Please access Self Service from the following links: Registration Self Service: https://registrationssb.drake.edu Student Profile: https://studentssb.drake.eduEmployee...
Thank you for your patience. ITS has now restored the systems affected by the power outage. Classrooms impacted by this outage will be in working order by end of day Friday, August 18. If you continue to have issues, please contact the support center at 515-271-3001 or submit a ticket at service.drake.edu/its.
As of 11:30 a.m., most campus systems impacted by the power outage on August 16 have been restored, including Citrix Remote Desktop. Users should now be able to access Banner using Citrix. Transact and E-accounts are in the process of being restored. Thank you for your cooperation as ITS continues to work to restore all...
The Event Management System (EMS) cloud software will be undergoing planned recovery testing on August 19 from 8:00 a.m. to 1:00 p.m. The system will be unavailable during this window. Thank you for your cooperation as EMS performs their necessary maintenance. If you continue to experience issues outside this window, call 515-271-3001, submit a ticket...
On August 16 at 10:00 p.m., there was a local power outage that affected Drake campus systems and services. Power has been restored, and ITS worked through the night to restore applications and services. Services that are still unavailable include Transact and E-accounts. Please allow several minutes for printing services to reconnect. Citrix Remote Desktop...
Around 10:30 p.m., a power outage near campus caused several ITS services to become unavailable. MidAmerican has restored power and ITS staff are diligently working to restore all campus technology services as quickly as possible.
At 1:30 p.m., ITS will be performing necessary maintenance to Papercut, the campus printing service. Please allow a fifteen-minute window for potential outages. Thank you for your cooperation. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall. To receive outage notifications...