ITS is making updates to the ITS Service Portal. As a result, the service portal will be under construction and some resources may be unavailable from 6:00 p.m. – 8:00 p.m. on Monday, January 22. We appreciate your patience. If you are unable to access the service portal outside of the scheduled window, please contact...
At 11:15 a.m., ITS became aware of a campus network outage. As a result, internet and access to campus systems, including Banner, printing, Teams, and more were unavailable. ITS was able to resolve the problem at 11:35 a.m. If you continue to be unable to access network resources, please visit service.drake.edu/its to report your issue...
Accruent will be making updates to the EMS software. As a result, access to EMS may be unavailable between 8:00 p.m. and 1:00 a.m. on December 16. While the EMS maintenance window is for that whole time period, outages will only be expected for about 10-15 minutes. We appreciate your patience. If you are unable to...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2023 please see www.drake.edu/its/maintenanceschedule/.
At 1:34pm, ITS became aware of an outage affecting the www.drake.edu and news.drake.edu web sites. ITS was able to resolve the issue at 1:57pm. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt...
Accruent will be making updates to the EMS software. As a result, access to EMS will be unavailable between 8:00 p.m. and 1:00 a.m. on November 24. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the support center at 515-271-3001 or visit service.drake.edu/its to...
ITS will be making updates to the our WordPress hosted sites. As a result, access to WordPress may be unavailable between 9:00 a.m. and 4:00 p.m. on November 30. Outages are not anticipated. You may experience some service interruptions while this necessary maintenance is performed. We appreciate your patience. If you are unable to access...
At 9:00 p.m., ITS learned of an outage affecting connections to the Drake network. At 9:50 p.m., ITS resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-4640 or visit service.drake.edu/its for assistance.
ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Wednesday, November 1, starting at 7:30 p.m. The upgrade is expected to take approximately 3 hours. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form (ESF), Banner Security Requests, and Commencement...
Thank you for your patience. ITS how now resolved the Knapp Center network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.