ITS has resolved the Banner Admin Pages issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To...
Category: ITS News & Announcements
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Banner Admin Pages Outage, 12/1
ITS staff are aware of and investigating issues with Banner causing Admin Pages to be unavailable. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting either a Banner Issue, calling 515-271-3001, or visiting the lower level of Carnegie Hall with...
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Planned Maintenance, Wed 11/24: WebXtender & Transact
ITS staff will be performing maintenance on WebXtender and Transact systems this Wednesday, November 26, starting at 11:00 a.m. and lasting approximately 2 hours. During this time: This work will migrate these systems to a different set of servers in preparation for rebuilding the current hosting environment. If you experience issues after the maintenance is...
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Resolved: 11/20 Network Issues
ITS has resolved the network issues we experienced last evening. One of our internet service providers experienced a problem that caused some network traffic to fail until we reset the connection. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting...
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Network Issues – 11/20
ITS staff are aware of and investigating network issues; reports have indicated issues on both wired and wireless connections in multiple buildings on campus.. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or...
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Resolved: Banner & Self Service Issue, 11/20
ITS has resolved the Banner and Self Service issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form....
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Update: Banner & Self Service Issue, 11/20
ITS staff have restored Banner & Self Service and continue to investigate the cause in order to prevent a recurrence. Thank you for your patience. If you’re experiencing a similar issue, contact the ITS Support Center by submitting either a Banner Issue or a myDrake/Self Service/Internal Site Issue ticket, calling 515-271-3001, or visiting the lower...
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Banner & Self Service Issue, 11/20
ITS staff are aware of and investigating issues with Banner and Self Service causing both to be unavailable. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting either a Banner Issue or a myDrake/Self Service/Internal Site Issue ticket, calling 515-271-3001,...
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Resolved: FAC Network Issues
ITS staff have resolved the network connectivity issues impacting the Harmon Fine Arts Center yesterday by replacing the faulty network switch. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via...
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FAC Network Issues 11/18
ITS staff are aware of and investigating a partial network service outage in Harmon Fine Arts Center (FAC). We’ve partially restored network connectivity and continue to work to restore full service. We’ll provide updates as we work to fully resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the lower...