Guest wireless network access has been restored following a configuration update. A new splash page now requires users to acknowledge the Acceptable Use policy before connecting. If you’re still experiencing connectivity issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts...
ITS staff are aware of and investigating reports of wireless network issues with DUGuest across campus. This is resulting in campus visitors being unable to connect to the guest wireless network. We’ll provide updates as we work to resolve this issue. If you’re experiencing this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting the evening of Tuesday, March 10 beginning at 5:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed....
ITS has resolved the network issues impacting campus earlier today. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To receive SMS outage notifications,...
ITS staff are aware of and investigating reports of wireless network issues in Howard, Meredith, and the Dial Center; some people are unable to connect to eduroam and DUGuest but are able to connect to the wired network. We’ll provide updates as we work to resolve this issue. If you’re experiencing this issue, contact the ITS Support...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting this evening, Tuesday, February 24, at 5:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed. If you...
At approximately 11:18 a.m., ITS was made aware of a campus network outage affecting all traffic to and from the Internet. The issue was resolved at 11:26 a.m. We are sorry for any inconvenience this may have caused. If you continue to experience problems, please contact the Support Center at 515-271-3001 or service.drake.edu/its.
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed. If you experience issues after the maintenance is...
ITS is continuing to work on the wireless connectivity issues affecting parts of campus. At this time, Collier‑Scripps and the Science Connector Building appear to be the most impacted, but users in other areas may also experience difficulty connecting to eduroam or staying online. We understand how disruptive this is, and we’re working to restore...
ITS continues to address the intermittent eduroam wireless issues affecting Collier‑Scripps, the Harmon Fine Arts Center, and the Science Connector Building. Our network team, working closely with our vendor partner Cisco, are implementing targeted fixes to stabilize and fully restore connectivity. To ensure we have a full understanding of the campus-wide impact while this work...