All faculty and staff received an email this morning (sent from do-not-reply@drake.edu) with their enrollment in “Security Awareness Foundations” training. As announced in OnCampus, this mandatory training has been aligned with Cybersecurity Awareness Month and is not a phishing attempt. Please complete this brief 20-minute module by November 21 to help strengthen our University’s security. For...
ITS staff will be performing maintenance on Banner and Self Service this Saturday, October 25 starting at 7 p.m. and lasting until approximately Sunday, October 26 at 9 a.m. During this time, Admin Pages, Self Service, ProcessMaker, TouchNet, and other connected systems will be unavailable. This downtime is necessary to install the latest mandatory updates...
Amazon Web Services (AWS) is currently experiencing a widespread outage in the US which is affecting many cloud-based platforms across the internet. Several services used at Drake – including Blackboard, Panopto, PollEverywhere, Respondus Monitor, Self Service, and potentially others – are experiencing degraded performance or intermittent access issues as a result. These service interruptions are...
ITS staff are aware of an issue with the loaner laptop kiosk in Cowles Library which is preventing anyone from being able to check out a laptop. We’re working with our vendor partner to fix the underlying certificate issue in order to restore service. If you’re being affected by this issue, contact the ITS Support...
ITS staff became aware of an issue with Self Service early this morning causing an error message that the server could not be found. After a brief investigation, we determined it was a memory issue on a server and have restarted the server to restore service. If you’re still experiencing technology issues, contact the ITS...
ITS staff will perform a database upgrade and migration this Saturday, October 11, from 9:00 p.m. to 11:00 p.m. We’re upgrading the Banner database server and moving it to Azure Local as part of our ongoing modernization efforts. During this timeframe, Self Service, Banner Admin Pages, TouchNet, and other connected services will be unavailable. This...
ITS staff are aware of and investigating reports of intermittent network connectivity issues across campus, including both wired and wireless, and on DUGuest and eduroam. While some users have successfully reconnected, we’re actively monitoring the situation to ensure network stability and will provide appropriate updates to campus. If you’re being affected by this issue, contact...
ITS vendor partner Ellucian will be performing maintenance on security controls for the Banner Self-Service system this Wednesday, September 24 between 9 p.m. – 1 a.m. During this time, the primary Self-Service link on myDrake will be unavailable, but students, faculty, and staff will still be able to access the Employee Dashboard, Student Self Service,...
ITS staff became aware of an issue with Self Service Banner giving a 503 Service Unavailable error when users were trying to access the system. After investigation, we determined the cause and have restored service. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the...
ITS staff will be performing maintenance on our Oracle databases this Sunday, Sept. 21 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner Admin Pages, ProcessMaker, eTranscripts, Touchnet, and others may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the...