ITS staff are aware of and investigating eduroam wireless network issues in multiple buildings; reports state that the network is visible but connections are failing. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To...
ITS staff will be performing maintenance on the campus network on Friday, June 19 between 7 a.m. – 5 p.m. During this time, wired and wireless network services may be unavailable in areas of campus as core network equipment is replaced. Work will be completed in phases by campus section, beginning with the residence halls....
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting the evening of Tuesday, June 16, at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after...
A recent BIOS update released by HP may affect some Drake-managed Windows computers. What you may see: While this may look concerning, your device is not damaged and no data is lost. This issue can be resolved with assistance from ITS. What to do: If you experience this issue, please contact ITS to schedule support....
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting the evening of Tuesday, May 26, at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after...
ITS staff are aware of and investigating a Blackboard issue that appears to be unenrolling some faculty and students from their courses. As a result, affected users may not see their courses in Blackboard, and faculty and students may be unable to enter grades or submit assignments. We’ll provide updates as we work to resolve...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting tomorrow evening, Tuesday, May 12, at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed. If you...
ITS staff will be performing maintenance on Banner and Self Service on Saturday, April 25 starting at 7 p.m. and lasting until approximately Sunday, April 26 at 9 a.m. During this time, Admin Pages, Self Service, ProcessMaker, TouchNet, and other connected systems will be unavailable. This downtime is necessary to install the latest mandatory updates...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting this evening, Tuesday, April 14, at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed. If you...
ITS has resolved the communication issue impacting TouchNet and Banner. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To receive SMS outage notifications,...