Our vendor partner, Ellucian, has resolved the root cause of the Self Service performance issues and the site is working normally. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To receive ITS news posts via email, opt in...
ITS staff were informed by Ellucian (our vendor partner for Banner and Self Service) that they are aware of and investigating degraded performance. Users may experience slow load times when accessing the system. We’ll provide updates on this issue as we receive them. If you’re being affected by this issue, contact the ITS Support Center...
ITS staff were completing work on the campus network in preparation for upcoming maintenance that inadvertently caused a brief interruption impacting both wired and wireless connections. We realized the issue quickly and were able to restore service within less than ten minutes. All network connectivity should be back to normal. If you’re experiencing technology issues,...
ITS staff became aware of a power outage around 10 p.m. last night impacting the Dial Center and causing numerous ITS services to be unavailable. FPM staff were able to restore power to the building so ITS staff could begin restarting services. Impacted systems included the drake.edu website, Banner, Self Service, eTranscripts, ProcessMaker, TouchNet, and...
Microsoft recently began moving suspicious emails to a “quarantine” area instead of users’ junk folders within Outlook. To view or release these messages, you’ll need to log in to a separate site at security.microsoft.com/quarantine. To simplify message management while still protecting you, ITS staff members are working to make adjustments to these new settings so...
To improve security and keep devices up to date, ITS staff are changing how Windows updates are installed on University-issued computers. Starting this Thursday, August 17, Windows updates will automatically install after 5 p.m. If a restart is needed, you’ll have one week to complete it. This change shortens the update window from 28 days...
ITS staff became aware of an issue with the www.drake.edu and news.drake.edu websites being unavailable both on and off campus. After a brief investigation, we were able to restore service. This issue did not impact any other services on campus. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its,...
Due to required end of fiscal year maintenance, Banner Admin Pages, TouchNet, and portions of Self Service will be unavailable beginning at 3 p.m. on Monday, June 30, 2025 through 12:01 a.m. on Tuesday, July 1, 2025. We apologize in advance for any inconvenience you experience. If you experience issues after the maintenance is complete,...
ITS staff will be performing maintenance on our Oracle databases this Sunday, June 29 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, Touchnet, and others may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is...
ITS staff successfully completed a significant upgrade of the Banner system over the weekend. The upgrade implements new features, improves system performance, and enhances security. If you’re receiving a “Service Unavailable” error or experiencing issues accessing Banner Admin Pages, Self Service, ProcessMaker, or other linked sites, the issue can be resolved by clearing the cache...