Microsoft recently began moving suspicious emails to a “quarantine” area instead of users’ junk folders within Outlook. To view or release these messages, you’ll need to log in to a separate site at security.microsoft.com/quarantine. To simplify message management while still protecting you, ITS staff members are working to make adjustments to these new settings so...
To improve security and keep devices up to date, ITS staff are changing how Windows updates are installed on University-issued computers. Starting this Thursday, August 17, Windows updates will automatically install after 5 p.m. If a restart is needed, you’ll have one week to complete it. This change shortens the update window from 28 days...
ITS staff became aware of an issue with the www.drake.edu and news.drake.edu websites being unavailable both on and off campus. After a brief investigation, we were able to restore service. This issue did not impact any other services on campus. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its,...
Due to required end of fiscal year maintenance, Banner Admin Pages, TouchNet, and portions of Self Service will be unavailable beginning at 3 p.m. on Monday, June 30, 2025 through 12:01 a.m. on Tuesday, July 1, 2025. We apologize in advance for any inconvenience you experience. If you experience issues after the maintenance is complete,...
ITS staff will be performing maintenance on our Oracle databases this Sunday, June 29 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, Touchnet, and others may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is...
ITS staff successfully completed a significant upgrade of the Banner system over the weekend. The upgrade implements new features, improves system performance, and enhances security. If you’re receiving a “Service Unavailable” error or experiencing issues accessing Banner Admin Pages, Self Service, ProcessMaker, or other linked sites, the issue can be resolved by clearing the cache...
ITS staff will be performing maintenance on Banner and Self Service this Saturday, April 26 starting at 7 p.m. and lasting approximately 14 hours. During this time, Admin Pages, Self Service, ProcessMaker, TouchNet, and other connected systems will be unavailable. This downtime is necessary to install the latest mandatory updates and security patches and better...
Zoom confirmed yesterday evening, Wed. April 16, that the issues with online meeting services were fixed and services were restored. If you’re still experiencing issues, they recommend flushing your DNS cache and reconnecting. For assistance with this task, contact the ITS Support Center by submitting a Video Conferencing Issue ticket, calling 515-271-3001, or visiting the lower...
ITS staff are aware of issues with Zoom online meeting services; some people may not be able to login, connect to online meetings, or similar. The official Zoom status webpage at https://status.zoom.us/ confirms the issue; Zoom staff are aware of and working to restore services. ITS does not have any way to fix the issue...
Drake’s Vendor partners at Panopto will perform database maintenance on Saturday, April 12 beginning at 9 a.m. and lasting approximately 3 hours. During this time, Panopto will be unavailable. This work is necessary to improve the stability and capacity of the overall Panopto system. If you experience issues after the maintenance is complete, contact the...