Author: Becky Klein (Becky Klein)

ITS has been made aware of an issue with the search function in the IT service portal. Our vendor recently made an update and as a result, the search function only works for knowledge base articles and not for services. ITS is diligently working with our vendor to find a resolution. In the meantime, the...

ITS needs to make an important upgrade to the system that controls Drake Cards. As a result, access to the following services will be unavailable on July 8 and 9: Student printing Laundry services Bulldog Bucks usage and management Dining and vending services using Bulldog Bucks Using Bulldog Bucks to pay for Uber rides There...

This week, a new outbreak of ransomware called Petya/NotPetya was released, causing chaos and infecting computer systems worldwide. Ransomware is a type of malware that encrypts files on a computer and holds information hostage in an attempt to extort payment. It typically relies on an individual to open an email with a malicious attachment or...

ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts,...

Thank you for your patience. ITS has now resolved the issue of users with multiple printing accounts not being able to choose which account to print to. If you continue to have problems selecting a printing account, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  

At 10:30 a.m., ITS was made aware of an issue with printing. This is only affecting individuals who can choose from multiple FOAPALs when they print. Users are currently able to print to their primary FOAPAL only. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...

With the new IT Service portal that ITS launched last week, you can no longer automatically create requests by emailing ITS. Requests can be submitted online at service.drake.edu/its, by calling 271-3001, or by visiting the IT Support Center in the lower level of Carnegie Hall. Once your request has been submitted, you will receive an...

Having a problem with technology? Want to find out what ITS can do for you? Visit the brand-new IT service portal at service.drake.edu/its to report a technology issue, review self-help information in our knowledge base, or see what services ITS offers. Learn how to use this new site at Using the IT Service Portal (How-to)....

On Friday May 12, a large-scale ransomware attack was launched, affecting individuals and companies all over the world. This attack takes advantage of unpatched computer systems and uses an exploit to lock computer files, making them inaccessible until a the victims pay ransom to the attackers. Attacks like this have become common in the past...

ITS is launching a new service portal on May 23. This site will allow faculty, staff, and students to learn about technology services available, browse our knowledge base for how-to technology guides, or get assistance with an issue. We anticipate that using this portal will help resolve issues faster, and improve campus communication. ITS is...