Author: Becky Klein (Becky Klein)

ITS staff is continuing to work towards resolving the issue that is causing some parents to be unable to access their myDrake account. We are developing a solution, but in the meantime, parents can use blueView at https://blue.drake.edu. We will provide additional updates and will let you know when this issue has been resolved. If...

Need some extra assistance this weekend? The ITS and Student Services staff are here to help. There will be extra walk-in support hours Saturday, Aug. 25 and Sunday, Aug. 26  from 12-4 p.m. ITS Support is currently located on the second floor of Collier-Scripps and Student Services can be found in Hubbell North. Regular walk-in...

Sign up for one of the upcoming Tech Tuesday events. These 50 minute sessions will include time for Q&A and will provide you with resources to use technology more efficiently in your job (and possibly your life). Some Tech Tuesday topics are being offered twice, please register by session. Tuesday, August 28: Setting up Your...

Thank you for your patience. ITS has now resolved the Software Downloads (E-Academy) Outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS has been made aware of a vendor outage affecting software downloads (E-Academy). Currently no one is able to log in and download software either through blueView or myDrake. If anyone attempts to access E-Academy they are unable to log in and see an error screen. ITS staff are working with our vendor towards a...

Each month we’ll have different topics designed to provide you with resources to use technology more efficiently in your job (and possibly your life). Some Tech Tuesday topics are being offered twice, please register by session. All sessions will be 50 minutes, including time for Q&A. UPCOMING DATES & TOPICS: Tuesday, August 21, 2018: Getting...

ITS was working on updating security certificates last week and we are still having some ongoing issues as a result. All systems are working, but you may encounter a message when logging into a Drake-connected site that says, “Your connection is not secure.” If you see this message, click the Advanced button and accept the...

Access to myDUSIS, eTranscripts, and some other myDrake and blueView functions will be unavailable tonight between 7 and 8 in order to restore Touchnet access. Faculty, staff, and students will still be able to log into both myDrake and blueView. We appreciate your patience while we perform this necessary work. If you continue to have...

Have you tried out the new internal campus portal, myDrake? Visit my.drake.edu, your new gateway to campus information, resources, and functions. You’ll see links to the tools you need regardless of your campus role(s). Once you sign into myDrake, your login credentials will be shared with additional applications. ITS staff is working on connecting as...

Thank you for your patience. ITS has now resolved the blueView outage, however, we hope you’ll keep using our new campus portal, myDrake. Not sure where to get started? Visit the myDrake how-to guides at https://drake.teamdynamix.com/TDClient/KB/?CategoryID=10692. If you continue to experience issues when logging into blueView, please contact the Support Center at 515-271-3001 or visit...