Author: Becky Klein (Becky Klein)

ITS is continuing to work with our vendor partner on resolving the Skype for Business voicemail outage. We will keep you posted of any progress and will let you know when this outage has been resolved. Thank you for your continued patience.

ITS is aware that for some users myDrake, MyDUSIS ,and connected systems are running especially slow today and may appear down at times (including on the ITS dashboard on our website). ITS staff is investigating the cause of these issues. We apologize for any inconvenience.

Thank you for your continued patience. ITS is still working to resolve the Skype for Business Voicemail outage. As a next step towards resolution, ITS staff need to reboot the phone system at 4:30 p.m. This will potentially cause the phones to be unavailable for several minutes. We will continue to keep you posted of...

While we continue to work on fully restoring access, you can check Drake email on Mac computers using the Outlook desktop client, and for all users via the My Email button on myDrake. MyDrake can be used on both desktop and mobile devices We will let you know when access has been fully restored. Thank...

We now know that email can be accessed via the desktop client for all Mac users. PC users cannot use their desktop client to access email, but can click on the email button on myDrake to access their email online. ITS staff continue to work on resolving the issue. We will provide additional information as...

ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some myDrake functions will be unavailable between 6 a.m. and 2 p.m. this Saturday, April 20. Faculty, staff, and students will still be able to log into myDrake, but a few functions will be down,...

Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/

Protect your information and your identity with a free shred event sponsored by Information Technology Services (ITS). Bring your documents for on-site secure shredding by MDS Records Management. Free for all Drake faculty, staff, and students! Shred any documents you’d like to have securely destroyed including personal documents, homework assignments, and old office files. Come...

At 10:30 a.m., ITS was made aware of an issue with the DUGuest wireless network. At this point, the DUGuest network cannot be accessed. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

At 6:30 p.m. ITS learned of a Blackboard issue that resulted in records appearing to be missing. At 7:05 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.