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Author: Becky Klein (Becky Klein)

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ITS News & Announcements

Sporadic email encryption issue resolved

At 1:15 p.m., ITS was made aware of certain email messages being encrypted, resulting in unusual formatting and difficulty when opening and reading them. We discovered and corrected the issue within our email system within a few minutes, but messages that were sent with encryption enabled cannot be reverted to their correct state. If you...

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Xue Announced as 20-21 Vanadro – Drake Drug Development Fellow

Xue Announced as 20-21 Vanadro – Drake Drug Development Fellow

The second Drug Development Fellow in the Vanadro – Drake University. Drug Development Fellowship will be Ivy Xue, a 2020 doctor of pharmacy graduate from the University of North Carolina Eshelman School of Pharmacy.  A native of Iowa, Xue also earned a Bachelor of Arts in Health and Multidisciplinary Science from the University of Iowa in 2016. The Vanadro – Drake University Drug...

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ITS News & Announcements

Multi-system ITS Planned Outage on Sat. June 20 from 6 to 9 a.m.

ITS is performing required maintenance on our Banner student information system. As a result, access to MyDrake, MyDUSIS, Blackboard, Banner, Touchnet, and all connected systems will be unavailable between 6 and 9 a.m. on Saturday, June 20. For a more comprehensive list of affected systems, see https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=76406&SIDs=3040 We appreciate your patience while we perform this...

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Upton named a 2020 AACP Walmart Scholar

Upton named a 2020 AACP Walmart Scholar

Jesse Upton (P4) was named a 2020 Walmart Scholar by The American Association of Colleges of Pharmacy (AACP). He is advised in the program by Lynn Kassel, associate professor of pharmacy practice in Drake University’s College of Pharmacy and Health Sciences (CPHS). AACP and Walmart partner to help colleges and schools of pharmacy ensure there is...

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ITS News & Announcements

Update on Microsoft service outages

The outage affecting the ITS and Facilities service portal has been resolved. Requests can once again be submitted at service.drake.edu. The outage affecting other Microsoft systems including Exchange (email and calendaring), Skype for Business (phone), Teams, and OneDrive is not yet resolved. We will continue to share with you any updates we receive from Microsoft....

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ITS News & Announcements

Multiple Outages of Microsoft Services

Earlier this morning, ITS reported outages and service slowdowns of our Skype for Business system and the ITS and Facilities service portals. We have now learned that these issues are related. We are seeing connected reports of issues affecting systems including Exchange (email and calendaring), Skype for Business (phone), Teams, and OneDrive. These issues are...

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ITS News & Announcements

ITS and Facilities Service Portal Outage

At 8 a.m., ITS was made aware of a partial outage of the ITS and Facilities service portal vendor, TeamDynamix. They are diligently working towards a resolution. In the meantime, you may or may not be able to access the system at service.drake.edu to request assistance. We will provide updates and will let you know...