Metronet has confirmed with ITS staff that the intermittent network issues that began last week have been resolved. Metronet completed repair work over the weekend and continued monitoring to ensure full resolution. If you’re a Metronet customer and have restarted your home network equipment and continue to experience issues with Drake systems, contact the ITS...
On Wednesday, ITS became aware of issues with Metronet internet services which individuals are experiencing as intermittent connection drops while accessing Drake resources from home. This issue may include access to AVD, Banner, and other Drake ITS systems, but does not impact anyone on campus or while using other internet service providers. ITS is communicating...
At 7:20 p.m., Microsoft posted a notice that today’s Teams issues have improved and are mostly resolved, though they continue to monitor the service. Drake users should once again be able to use Teams via desktop, web, and mobile apps. If you experience ongoing issues, check the Microsoft service health page at https://portal.office.com/servicestatus or their...
At 2:40 p.m., Microsoft indicated they are still working to resolve the issues with Teams impacting users in North & South America; there’s still no ETA for when the issue will be fully resolved. ITS will continue to provide updates as more information is available, and will post when this outage has been resolved. Thank...
At 11:15 a.m., ITS staff became aware of an issue impacting multiple Microsoft Teams functions and features. Microsoft has posted on social media that they’re investigating the issue; an ETA for when service will be fully restored is not currently available. ITS will provide updates as more information is available, and will post when this...
ITS is making updates to the ITS Service Portal. As a result, the service portal will be under construction and some resources may be unavailable from 6:00 p.m. – 8:00 p.m. on Monday, January 22. We appreciate your patience. If you are unable to access the service portal outside of the scheduled window, please contact...
Accruent will be making updates to the EMS software. As a result, access to EMS may be unavailable between 8:00 p.m. and 1:00 a.m. on December 16. While the EMS maintenance window is for that whole time period, outages will only be expected for about 10-15 minutes. We appreciate your patience. If you are unable to...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2023 please see www.drake.edu/its/maintenanceschedule/.
Accruent will be making updates to the EMS software. As a result, access to EMS will be unavailable between 8:00 p.m. and 1:00 a.m. on November 24. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the support center at 515-271-3001 or visit service.drake.edu/its to...
ITS will be making updates to the our WordPress hosted sites. As a result, access to WordPress may be unavailable between 9:00 a.m. and 4:00 p.m. on November 30. Outages are not anticipated. You may experience some service interruptions while this necessary maintenance is performed. We appreciate your patience. If you are unable to access...