On Saturday, July 29 from 9:00 a.m. to 3:00 p.m., Transact will be performing necessary upgrades to their system, which impacts campus meal plans and Bulldog Bucks. Please note that Bulldog Bucks will not be in service during this window. Thank you for your cooperation. If you experience service interruptions outside this window, please call...
As of 11:00 a.m., the DUGuest wireless network outage has been resolved. Thank you for your patience as ITS worked to resolve this issue. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall.
At 8 a.m., ITS became aware of an outage on the DUGuest wireless network. As a result, guests are not able to access the wireless network or Internet. Eduroam wireless network users are unaffected. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved....
On July 27 from 8:00 pm – 1:00 am, the Event Management System will be undergoing system maintenance and will be unavailable. Thank you for your cooperation.
From July 21 – 28, ITS will be performing updates to the myDrake website. If you would like to request a myDrake change, please plan to do so before or after this change freeze. The updates will be completed July 27 from 7:00 – 8:00 pm. Please allow up to one hour for potential service...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. ITS has now resolved the issue that was causing summer students to no longer be enrolled in their Blackboard courses. If you continue to encounter issues, please visit service.drake.edu/its to report a “Blackboard Learn Ultra Issue” or call the support center at 515-271-3001. To receive outage notifications by text, opt in by...
Around 5:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...
Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.
As of 11:30 am, ITS became aware of an Ellucian issue with Self Service. Users are not able to access Self Service through the Commonly Used Apps section of myDrake. The Self Service dashboard is still accessible through Drake-hosted platforms such as the employee and student dashboards. As Ellucian works to resolve this issue, ITS...