Thank you for your patience. ITS has learned that the possible zoom outage has been resolved. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need to be...
Author: Jerome Hilscher (Jerome Hilscher)
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Possible Zoom Outage
At 8:10 AM ITS was made aware of a possible Zoom Outage. This outage is affecting the Zoom service and may not allow any users to log into Zoom. Zoom is investigating and will be the only group able to resolve the ZOOM outage. ITS is diligently working towards a resolution. We will provide updates...
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Some users unable to access My.drake.edu and other resources
At 12:30 PM, ITS was made aware of my.drake.edu and drake.edu and other website access issues. This is affecting some off-campus individuals, but not all users. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...
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Phone Outage Resolved
At 9:45 AM ITS was made aware of A VOIP phones outage. This is affecting voice over IP phones across campus. The outage was noticed immediately and ITS worked to restored access quickly. Phone access has been restored and if you are experience phone issues please reach out to the Support Center @ 515-271-3001. Thank you.
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Classroom Technology Upgrades
ITS is updating eight classrooms with new instructional technology. Work began on Meredith Hall rooms 229, 233, 236, 237, 202 and 206 in December and early January. Fine Arts Complex (FAC) rooms 304 and 336 will be updated during the spring semester. This article explains why and how these classrooms were selected and how we...
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Change to Remote Access Process for Drake-Owned Windows Computers
In order for ITS campus technicians to better assist faculty and staff who use Drake-owned Windows computers, we are making a small change to our remote access capabilities. This change will align our Windows and Mac remote support processes. Currently, you must be signed into your PC and present to accept and acknowledge the on-screen...