ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. The signal comes into Meredith Hall and due to the renovation work we will begin working on resolving the problem Wednesday Nov 9th in the early morning hours. ITS will post an update here as soon as we know...
Thank you for your patience. ITS has been made aware that the ZOOM outage has been resolved by the vendor. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 1 PM ITS was made aware that users were having issues connecting to ZOOM. Upon checking the Zoom status website the following notice was posted: Investigating – Our monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Our engineers are currently investigating the impact and root cause. Zoom will provide...
At 12:45 PM ITS became aware of multiple systems including Blackboard, email, teams, and onedrive not being accessible off campus. As a result users are unable to work remotely. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
At 7:52 a.m., ITS became aware of a Citrix (VDI) outage. Individuals receive an “Access is denied” message as they open Citrix applications or desktops. As a result, people are unable to access Banner, CBPA, or Law School systems, and more through VDI. ITS is diligently working towards a resolution. We will provide updates and...
ITS was made aware that the TeamDynamix Services have been restored. The vendor will continue to monitor to ensure system stability. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue.
At 3:15 PM, ITS became aware of issues connecting to and using our TeamDynamix system. As a result, TeamDynamix may be wholly unreachable or you may be able to connect but after a period of waiting. ITS has been in communications with the vendor and they are working towards a resolution. We will provide updates...
Thank you for your patience. Panopto has now restored its service and all users can now view, upload, and edit recordings. If you continue to experience issues when accessing Panopto on any device, contact the ITS Support Center at 515-271-3001, or visit service.drake.edu/its to report an issue.
At 7:10am, ITS became aware of a Panopto outage. As a result, users are unable to access the Panopto service, nor view, edit or upload new recordings. ITS is diligently working towards a resolution with Panopto. We will provide updates and will let you know when this outage is resolved. Thank you for your patience.
As many users of SPSS are aware, there is a need for a new license key. We have been working with our vendor since Mid-June to ensure we have the correct license key, but we are are now awaiting for IBM to deliver the correct license key. We appreciate your patience and will post an...