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Author: Jerome Hilscher (Jerome Hilscher)

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ITS Alert

TeamDynamix System Outage

At 3:15 PM, ITS became aware of issues connecting to and using our TeamDynamix system. As a result, TeamDynamix may be wholly unreachable or you may be able to connect but after a period of waiting. ITS has been in communications with the vendor and they are working towards a resolution. We will provide updates...

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Panopto Outage Resolved

Thank you for your patience. Panopto has now restored its service and all users can now view, upload, and edit recordings. If you continue to experience issues when accessing Panopto on any device, contact the ITS Support Center at 515-271-3001, or visit service.drake.edu/its to report an issue.

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Panopto Outage

At 7:10am, ITS became aware of a Panopto outage. As a result, users are unable to access the Panopto service, nor view, edit or upload new recordings. ITS is diligently working towards a resolution with Panopto. We will provide updates and will let you know when this outage is resolved. Thank you for your patience.

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ITS News & Announcements

SPSS License Update

As many users of SPSS are aware, there is a need for a new license key. We have been working with our vendor since Mid-June to ensure we have the correct license key, but we are are now awaiting for IBM to deliver the correct license key. We appreciate your patience and will post an...

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Panopto Planned Outage June 25th

ITS is making updates to Panopto. As a result, access to Panopto will be unavailable between Saturday June 25th from 8pm to 11pm. This maintenance is being performed to update Panopto to the latest version. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the...

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ITS Alert

Update on Blackboard Learn Ultra performance Issues

Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues.  We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...

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ITS Alert

Update on Blackboard Learn Ultra Performance Issues

Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues. We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...

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ITS Alert

Phishing Scams Circulating Campus

ITS has received numerous reports over the past week of multiple phishing scam variants circulating around campus. Most of them reference job opportunities or impersonate ITS staff and include links that compromise the security of your Drake account, often including language to scare you into clicking the risky link. Do not click the links or reply to...

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ITS Alert

Blackboard Intermittent Outage Resolved

Thank you for your patience. Our has now resolved the intermittent Blackboard outage. Blackboard resolved this outage by completing an update of the system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to...