ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 26 at 6 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...
Author: Tyler Spoon (Tyler Spoon)
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Self Service and Banner Administrative Pages Planned Outage – April 23 at 6 a.m.
ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate...
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DUO Multi-Factor Authentication Outage Resolved
Thank you for your patience. DUO and Amazon Web Services have now resolved the DUO MFA outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021to phone number 226787....
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DUO Multi-Factor Authentication Issue
At 9:30 a.m. ITS became aware of an issue with DUO MFA. This is affecting access to Banner Administrative Pages, Slate Admin, and Self Service. ITS is working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...
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Update on TouchNet Outage
ITS testing indicates that TouchNet is available again, however TouchNet has not yet posted a full resolution. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number...
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TouchNet Outage
At 2:15 p.m., ITS was notified of a TouchNet outage affecting multiple TouchNet customers. This outage is affecting logins for both students and authorized users. ITS will be monitoring the issue with TouchNet and will post an update once TouchNet releases further information on this outage. To receive outage notifications by text, opt in by...
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Banner Admin Pages Outage Resolved
Thank you for your patience. ITS has now resolved the Banner Administrative Pages and Application Navigator outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021to phone number 226787. You first need to...
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Banner Admin Outage
At 7:55 ITS was notified of a Banner Administrative Pages outage. This is affecting all access to Banner Administrative Pages and Application Navigator. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by...
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Banner Admin Pages Outage – Resolved
Thank you for your patience. ITS has resolved the Banner Admin Pages outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need to be signed up to...
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Banner Administrative Pages Outage Resolved
Thank you for your patience. ITS has now resolved the Application Navigator and Banner Admin Pages outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need...