Thank you for your patience. ITS has now resolved the building network outage. All buildings should have network connectivity now that power has been restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020...
At 10:30 a.m., ITS was made aware of network outages in several buildings caused by the campus power outage. All network connectivity is down in the following buildings: Collier Scripps, Medbury, Fieldhouse, Physical Plant, Old Main. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
Thank you for your patience. The Microsoft 365 Authentication outage has now been resolved. Microsoft had a performance issue with its authentication platform and migrated it to a new set of cloud resources to restore service. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your...
At 5:00 p.m., ITS was made aware of an issue affecting authentication attempts to Microsoft 365. As a result, access to myDrake, Outlook, Teams, and other Microsoft 365 products is impacted. The outage is being caused by an issue with Microsoft’s cloud services. ITS is monitoring status closely and will provide updates as new information...
Thank you for your patience. ITS has now resolved the Skype for Business outage. The service provider was able to repair power and fiber issues resulting from yesterday’s storms. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...
ITS is continuing to work on resolving the Skype for Business outage. Power outages in the Des Moines metra area are impacting one of the service providers needed for voice services via Skype. There is currently no ETA for when service will be restored. We will continue to keep you posted of progress and will...
At 11:30 a.m., ITS was made aware of a Skype for Business outage. This is due to the power outages in the area and is affecting the ability to make or receive phone calls for anyone on the Skype for Business voice system. ITS is diligently working towards a resolution. We will provide updates and...
Thank you for your patience. ITS has now resolved the Skype for Business outage. Some of the traffic needed for voice signaling was being blocked by an Internet security device. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive...
At 8:45 a.m., ITS was made aware of a Skype for Business outage. This is affecting the ability to make or receive phone calls for anyone on the Skype for Business voice system. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved....
Thank you for your patience. ITS has now resolved the Skype for Business outage. We needed to restart a component of the voice system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt...