Thank you for your patience. ITS has now resolved the security errors being displayed on WordPress sites hosted at Drake. A new certificate was installed on the web server. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...
At 9:15 a.m., ITS was made aware of certificate errors when access WordPress sites hosted at Drake. This is causing privacy and security errors to be displayed when connecting to Drake websites with a name ending in .wp.drake.edu. These sites have not been compromised and are still safe to visit. ITS is diligently working towards...
Thank you for your patience. ITS has now resolved the network outage on the west edge of campus. Facilities planning and management was able to restore power to the network equipment feeding the affected buildings. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue....
At 8:25 a.m., ITS was made aware of a power outage in Hubbell that will cause the network to be down in buildings on the west edge of campus. All wired and wireless connectivity will be down in Olmsted, Hubbell, Occupational Therapy, Health Center, Studio Arts, 3206 University, and all residence halls. ITS is diligently...
ITS is continuing to work on resolving the Skype for Business outage and issues with Microsoft services. It appears Microsoft services such as Teams and email are all functioning properly at this point, but there continue to be lingering issues with Skype for Business. Right now, faculty and staff can use the full Skype for...
At 8:00 a.m., ITS was made are of a Skype for Business outage. This is preventing faculty and staff using Skype for Business from logging into the application or Polycom phones to make and receive calls. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
Thank you for your patience. ITS has now resolved the vdi.drake.edu (Citrix) outage. There was an issue with a security policy that had been added to the Internet firewall. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...
Thank you for your patience. ITS has now resolved the long distance issue. If you are still unable to make long distance calls, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:30 a.m., ITS was made aware of a long distance outage. This is affecting the ability to make long distance calls to or from campus. ITS is diligently working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
Thank you for your patience. ITS has now resolved the Citrix/VDI outage. We worked with vendor support to clear some issues with licensing. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. If you’d like to receive these notifications via text message, opt in by...