At 11:15 a.m., ITS became aware of a campus network outage. As a result, internet and access to campus systems, including Banner, printing, Teams, and more were unavailable. ITS was able to resolve the problem at 11:35 a.m. If you continue to be unable to access network resources, please visit service.drake.edu/its to report your issue...
At 1:34pm, ITS became aware of an outage affecting the www.drake.edu and news.drake.edu web sites. ITS was able to resolve the issue at 1:57pm. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt...
Thank you for your patience. ITS has now resolved the phone system outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITSAlerts to phone number 226787. You first need...
ITS is still working to resolve the phone system outage. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.
At 10:16 a.m., ITS became aware of a phone system outage. As a result, individuals are unable to make, receive, or transfer phone calls through Teams devices or clients. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
Thank you for your patience. ITS has now resolved the Citrix (VDI) outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITSAlerts to phone number 226787. You first need...
ITS is still working to resolve the Citrix (VDI) outage. Select individuals receive an “Access is denied” message when opening Citrix apps or desktops. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt...
At 11:31 AM, ITS learned of an outage affecting file and print services, including PaperCut and web print systems. At 11:38 AM, ITS staff resolved the issue. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. At 12:30 p.m., ITS was able to resolve the hosting system outage. Access to the Password Manager, VDI environment (Citrix Workspace), printing, Facilities systems, and others should be restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to reportyour issue. To receive...
At 10 a.m., ITS was made aware of a hosting system outage. This is affecting access to the Password Manager, VDI environment (Citrix Workspace), printing, select Facilities systems, and others. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...