Thank you for your patience. ITS has now resolved the student printing outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be signed up...
At 12:20 p.m., ITS was made aware of a student printing outage. This outage is only related to student printing, and faculty and staff are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...
Thank you for your patience. ITS has now resolved the Panopto outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be signed up to...
At 1:10pm, ITS was made aware of a Panopto outage. This is affecting Blackboard Ultra courses configured to use Panopto for content creation and distribution. ITS is diligently working with Panopto towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...
At 1:55 p.m., ITS learned of an outage affecting access to all web sites and services, on-and off-campus. At 2:03 p.m., ITS staff resolved the issue. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
ITS is making updates to the VDI environment. As a result, access to vdi.drake.edu and all virtual apps and desktops available through either Citrix Workspace or a web browser will be unavailable between 8 and 10 p.m. on Thursday, August 12. ITS is performing this maintenance to ensure that VDI will continue to perform as...
Starting today from the Employee Dashboard (linked from myDrake) you’ll be able to submit or approve time or leave reports, view your tax information, review past jobs, access pay information, and more. A few items to remember as you work with the new the Employee Dashboard: Faculty and staff must use Duo Multi-Factor Authentication (MFA)...
At 3:15 p.m. ITS learned of an outage affecting www.drake.edu. At 3:45 p.m., ITS staff resolved the outage. If you continue to experience any issues accessing the Drake website, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. The ITS support center phones are working again, though ITS is still consulting with our vendor to determine what went wrong. If you continue to experience issues calling the support center at 515-271-3001, please visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting...