Author: Carla Herling (Carla Herling)

Mobile phones, tablets, and laptops continue to provide us with the opportunity to work “on the go,” but this added convenience can also mean greater risk. These personal devices are making it easier to store and access both personal and University information, but they are also easy to steal or misplace. Do you know what...

The search function in the IT service portal is once again functioning as expected. We appreciate your patience while we worked with our vendor to resolve this issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  

ITS has been made aware of an issue with the search function in the IT service portal. Our vendor recently made an update and as a result, the search function only works for knowledge base articles and not for services. ITS is diligently working with our vendor to find a resolution. In the meantime, the...

ITS needs to make an important upgrade to the system that controls Drake Cards. As a result, access to the following services will be unavailable on July 8 and 9: Student printing Laundry services Bulldog Bucks usage and management Dining and vending services using Bulldog Bucks Using Bulldog Bucks to pay for Uber rides There...

This week, a new outbreak of ransomware called Petya/NotPetya was released, causing chaos and infecting computer systems worldwide. Ransomware is a type of malware that encrypts files on a computer and holds information hostage in an attempt to extort payment. It typically relies on an individual to open an email with a malicious attachment or...

ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts,...

Thank you for your patience. ITS has now resolved the issue of users with multiple printing accounts not being able to choose which account to print to. If you continue to have problems selecting a printing account, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  

At 10:30 a.m., ITS was made aware of an issue with printing. This is only affecting individuals who can choose from multiple FOAPALs when they print. Users are currently able to print to their primary FOAPAL only. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...

With the new IT Service portal that ITS launched last week, you can no longer automatically create requests by emailing ITS. Requests can be submitted online at service.drake.edu/its, by calling 271-3001, or by visiting the IT Support Center in the lower level of Carnegie Hall. Once your request has been submitted, you will receive an...