Author: Carla Herling (Carla Herling)

At 8:00 a.m. today, ITS was made aware of our Mac Management systems outage. This is affecting the ability to access software from Self Service on Drake-owned computers as well as a few other management features. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...

Between 5 and 7 p.m. tonight, ITS will be performing an upgrade on the door access system. No downtime is anticipated, however, brief intermittent interruptions are possible with this type of upgrade. Any building access issues should be reported to Public Safety. We appreciate your patience while we perform this necessary work.

ITS waits to allow users to update their Drake owned computers until after the first two patches of a new operating system (OS) are released. This delay allows for the resolution of the majority of security issues and bugs, as well as provides ITS with a chance to test Drake systems in the new OS....

Thank you for your patience. ITS has now resolved the printing funds issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS has been made aware of a printing funds issue. Printing balances are current showing $0 even when there’s still money in the account. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.

On September 7, 2017, Equifax announced a data breach of up to 143 million customer records, including credit card numbers and personally identifiable information (PII). Equifax has setup a website to assist individuals in determining whether or not the information was impacted by this breach, located at https://www.equifaxsecurity2017.com. In addition, experts in the information security field...

Google has announced that their worldwide Google Drive outage is now resolved. Here’s the official statement from Google: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are...

ITS learned this morning that Google has a global outage involving Google Drive. This is causing either inaccessibility or slowness accessing online files. At this time Google does not know when this issue will be resolved. This affects both Google Drive through personal Gmail accounts as well as Google docs accessed through your drake.edu account....

Join ITS staff for a new program, Tech Tuesdays, on the second Tuesday of each month. All sessions will include a Q&A session (and cookies!). Each month we’ll have a different topic designed to provide you with resources to use technology more efficiently in your job (and your life). Feel free to sign up for...

Your ITS team is excited to begin the 2017-18 academic year in partnership with you. We have completed or made progress on several major projects this summer. Below are updates on improvements that have been made or are underway. ITS Service Portal: The ITS service portal offers you a rich way to engage with us...