Author: Carla Herling (Carla Herling)

ITS is excited to announce the first of a new series of EdTech workshops on Thursday, Oct. 19 on Mastering Student Communication. This workshop series is designed to support faculty in the innovative use of educational technology in teaching and learning. Taught by Karly Good and Clayton Mitchell, Thursday, Oct. 19’s session will cover Blackboard,...

Every day, over 200,000 malicious emails are sent to Drake faculty, staff, and students. Since July 1, over 18 million malicious emails have sent to Drake.edu email addresses. Most of these have been blocked by our IT security tools, but even the best tools cannot catch every single email. That’s why ITS works to educate...

ITS is upgrading the PaperCut print server from 5:00 to 6 p.m. tonight. Printing will be unavailable during this time. Once the upgrade is complete, printing should return to normal operations. Upgraded PaperCut software will help correct an issue with some of the campus Lexmark printers. We appreciate your patience while we perform this necessary...

Thank you for your patience. ITS has now resolved the outage and all blueView functions are now accessible. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS is continuing to work on resolving the campus Internet and online resources outage. Currently, all services have been restored except for blueView. All blueView functionality including time sheet submissions and approvals is currently inaccessible. ITS staff is diligently working to restore blueView access. We will continue to keep you posted of progress and will...

After a power failure this morning at 6:36 a.m., campus Internet and online resources went down. Some online services are returning, but you may still not be able to sign in, even if you can access them. ITS is diligently working towards a resolution. We will let you know when this outage has been resolved...

ITS is upgrading the PaperCut print server on Monday Oct. 16 from 5:00 to 6 p.m. Printing will be unavailable during this time. Once the upgrade is complete, printing should return to normal operations. Upgraded PaperCut software will help correct an issue with some of the campus Lexmark printers. We appreciate your patience while we...

ITS is excited to announce the launch of a new program, EdTech workshops. These workshops are designed to support faculty in the innovative use of educational technology in teaching and learning. Our first EdTech Workshop will be held on October 19 on Mastering Student Communication. Additional workshops are already scheduled on Student Technology Use in...

Nearly all of us want to keep the internet safe and secure – a 2016 Raytheon survey found that 86 percent of young adults think this is a responsibility that all of us share. The internet is pervasive in our lives today, and as digital citizens, we must make conscious choices to consistently protect ourselves,...

Thank you for your patience. ITS has now resolved the Mac Management outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.