Author: Carla Herling (Carla Herling)

At 11:15 a.m., ITS learned of an outage affecting MyDUSIS, Banner INB Forms, Job Submission, and Workflow (including E-Academy software access, Hiretouch, and eTranscripts). At 11:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

With the holiday season upon us, millions of people around the world are spending more time online shopping for gifts, catching up with family, and making travel plans. Unfortunately, it’s also a time of year when many criminals increase their efforts to scam, steal, and harm others. While the risks may be greater this time of...

As a follow-up to yesterday’s post about the critical security flaw in MacOS High Sierra, Apple has released a patch to resolve this issue.  The patch can be downloaded and applied in the App Store: Open the App Store app on your Mac. Click Updates in the App Store Toolbar Click the Update button to...

A major security flaw has been revealed in Apple’s latest MacOS release, High Sierra, allowing unauthorized individuals to gain full administrative rights to the computer without a password. The defect is easy to exploit, leaving many computers running the OS at risk of compromise. Drake ITS has taken steps to protect University-owned and managed computers,...

Thank you to the 524 members of the campus community who took the time to participate in the 2017 ITS phishing quiz. We hope you learned more about how to spot potentially malicious emails and secure your digital life. Thanks too to all those who stopped by the ITS table in Olmsted and spun the...

Today’s the final day to enter the ITS Phishing Quiz. Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. Everyone who completes the quiz will be entered to win one of six prize packages. Visit www.drake.edu/its/phish today.  

Rest assured that during this migration we are not heading south for the winter… Blackboard will be migrating to a different kind of environment without much change to our users. In order to complete the migration, Blackboard will be unavailable between December 23 and 27. Please be sure to plan accordingly for this migration timeline....

In preparation for upcoming campus launch of Microsoft OneDrive, ITS staff pushed the OneDrive client to Drake-owned Mac computers earlier this afternoon. There is no need to do anything with this software at this time, ITS staff just wanted to be transparent about this change. We are working with departments across campus to roll out...

ITS would like to thank everyone for their patience as we continue working with our vendors to find a permanent solution for the issues we’ve been having with printing to Lexmark printers. We understand this issue is causing significant frustration, and we are doing all we can to resolve the problem as quickly as possible....

As ITS continues to work towards a more permanent resolution of our recent printing issues, we want to hear from you. Please let us know how printing has been working for faculty and/or staff in your department. Visit https://drake.qualtrics.com/jfe/form/SV_d4q1BF875MnAjhr to complete the survey by Friday at noon. We will use this feedback to determine next steps...