These sessions will provide an introduction to distance learning, Blackboard Learn (our learning management system), and Blackboard Collaborate Ultra (our virtual classroom/conferencing solution). Each one hour session will move quickly and will not be recorded but will include a time for Q & A. In Person SessionFriday, March 13 from 12 to 1 p.m. in...
ITS is making updates to Panopto in order to provide single sign on (SSO) access. As a result, access to Panopto will be unavailable on Tuesday, March 10 from 7 to 8 p.m. During this time, users will be unable to view or upload content to and from Panopto. We appreciate your patience while we...
ITS is making updates to Panopto in order to provide single sign on (SSO) access. As a result, access to Panopto will be unavailable on Tuesday, March 10 from 7 p.m. to 8 p.m. During this time, users will be unable to view or upload content to and from Panopto. We appreciate your patience while...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS has been made aware of an issue with eAccounts that is affecting student printing and are diligently working toward a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.
Microsoft announced that their Teams outage has been resolved. You may need to quit Teams and restart your application. If you continue to have issues accessing Microsoft Teams, please contact the support center for assistance at 515-271-3001 or visit service.drake.edu/its.
Microsoft identified the Teams outage was a result of an expired certificate. They have deployed a new certificate and are restarting related systems which should eventually restore Teams access. Some Drake users might still find that they cannot access Microsoft Teams from all methods. Please try quitting whichever method (desktop app, web application, mobile phone...
Access to Microsoft Teams is still unavailable, but Microsoft is reporting that they have identified the cause of the outage and are actively working to fix it. We will continue to provide additional information as it emerges.
At 8:25 this morning, ITS became aware of a global issue with Microsoft Teams. Users are reporting that they are unable to access Teams consistently. Microsoft is aware of the outage and investigating the cause. We will keep you updated as we learn any additional information from Microsoft.
Thank you for your patience. ITS has now resolved the myDrake access issue. If you are still unable to visit myDrake, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.