Due to a larger Microsoft outage, some students, faculty, and staff are unable to access myDrake. ITS staff is monitoring the outage, and we are putting up a temporary website with links to key campus sites and tools. We will provide additional updates as we have them. Thank you for your patience.
If you visited service.drake.edu/its or clicked on the IT Support link in myDrake, you may have noticed a new look. We’ve made some changes to the layout to make answers easier to find. In addition to submitting online requests for assistance, be sure to browse the tech resources and instructions available in our knowledge base. Never used our site? Learn more at Using the IT Service...
Thank you for your patience. ITS has now resolved the server issue. New and updated accounts are no longer affected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS has identified a server issue that is resulting in delays in the creation of new accounts, or updates to current accounts for systems including Blackboard and Starfish. We are working to resolve this as quickly as possible. We appreciate your patience in the meantime and apologize for any inconvenience.
Thank you for your patience. ITS has now resolved the eBenefits outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
We apologize for the inconvenience of this ongoing outage. ITS continues to work with our multiple vendor partners to resolve the issues with eBenefits. We will provide additional updates as we have them.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS continues to work with our vendor partners to resolve the issues with eBenefits. We apologize for the inconvenience and thank you for your ongoing patience. We will provide additional updates as we have them.
Due to the Democratic Debate, the ITS Support Center in Carnegie Hall will be closing at 3 p.m. on Tuesday, Jan. 14. No walk-in support will be available after 3 p.m. If you encounter technology issues, please visit service.drake.edu/its or contact after-hours support at 515-271-3001. Thank you.
Thank you for your patience. ITS has now resolved the ITS Support Center phone outage. You can now call the support center again if you need assistance.