Author: Carla Herling (Carla Herling)

Zoom is now reporting that they have resolved their outage and that all users are should be to able to start and join Zoom meetings. Full details at https://status.zoom.us/.

Zoom is reporting that they are still in the process of deploying a global fix, but service has been restored for most users. They will continue to post outage updates at https://status.zoom.us/ until the issue is completely resolved. ITS will post any significant updates from Zoom as they become available and will let you know...

At 7:45 a.m., ITS was made aware of a global Zoom outage. This is affecting the ability of all educational Zoom accounts to use the system. Zoom is working towards a resolution and ITS staff will continue to monitor their updates and will let you when this outage has been resolved. Thank you for your...

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/

Thank you for your patience. The ITS support center phones at 515-271-3001 are now working again. If you run into tech issues, you can either call and speak to one of our technicians or submit your request or look for self-help information at service.drake.edu/its.

The support center phones at 515-271-3001 are currently experiencing an outage. Phones ring, but are not reaching our technicians and are leaving callers on hold. If you are encountering tech issues, please use our service portal at service.drake.edu/its to report an issue or request assistance until the phone outage is resolved. We apologize for the...

As some faculty and staff return to campus, here’s a reminder about how best to get assistance with your campus tech needs. In order to comply with campus social distancing requirements, the support center in lower level Carnegie Hall is closed for walk-in assistance and is open by appointment only. Please either visit our IT...

Thank you for your patience. ITS has now completed the work to resolve the intermittent issues affecting access to Drake online resources including myDrake and the Drake website. Because of the nature of the resolution, it may take a little more time before access for every site is fully restored for each user. If you...

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/

ITS is performing required maintenance on our Banner student information system. As a result, access to MyDrake, MyDUSIS, Banner, Touchnet, and all connected systems will be unavailable between 6 and 9 a.m. on Sat. July 11. For a more comprehensive list of affected systems, see https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=76406&SIDs=3040 We appreciate your patience while we perform this necessary...