As some faculty and staff return to campus, here’s a reminder about how best to get assistance with your campus tech needs.

In order to comply with campus social distancing requirements, the support center in lower level Carnegie Hall is closed for walk-in assistance and is open by appointment only.

Please either visit our IT service portal at or call 515-271-3001 (temporarily unavailable due to storm damage) to learn more about the tech resources available or to receive assistance with any issues.

We continue to update our online resources including our knowledge base filled with guides to help you answer your most pressing tech questions, our service catalog where you can report issues or request assistance, and remote support capabilities so our techs can provide support from a distance. Due to our most recent update, you will be asked additional questions about any issue to ensure we’re triaging requests appropriately.