As students, faculty, and staff return for the fall semester, we want to remind the campus community about a known issue related to a recent HP BIOS update that may affect some Drake-managed Windows computers.
What you may see:
• A blue screen with no text after restarting
• A screen requesting a BitLocker recovery key
While this may look concerning, your device is not damaged and no data has been lost. ITS can help resolve the issue.
What to do: If you experience either of these symptoms, please contact ITS for assistance by submitting a Computer/Peripheral/Software Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. An ITS technician will work with you to restore normal access to your computer.
Additional Information
For details from HP about this issue, visit: Learn more about the BIOS update issue
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