ITS staff are aware of and investigating classroom issues in multiple buildings across campus where the touch panels are not communicating with other equipment. If you’re experiencing this issue, contact the Support Center at 515-271-3001 to submit an Academic Space Issue ticket. We’ll post more information as we continue to work on resolving this issue.
Several cellular service providers experienced outages overnight interrupting service for a large number of customers nationwide. This situation may cause challenges for people trying to login and get MFA prompts through the Microsoft Authenticator app while on a mobile connection, but we have instructions in our KB on how to use MFA without cellular service....
Thank you for your patience. As of 3 p.m., the eduroam wireless network issues have self-resolved. We have received no further reports of connection issues, and ITS staff continue to monitor network performance. If you’re experiencing network connectivity issues, submit a Network Issue ticket via the service portal at service.drake.edu/its or call the Support Center at 515-271-3001.
At 11 a.m., ITS started receiving reports of eduroam wireless connectivity issues in multiple buildings on campus. ITS staff are currently investigating the situation. If you’re also experiencing issues on eduroam, submit a Network Issue ticket via the service portal at service.drake.edu/its or call the Support Center at 515-271-3001. We’ll provide updates and let you...
Metronet has confirmed with ITS staff that the intermittent network issues that began last week have been resolved. Metronet completed repair work over the weekend and continued monitoring to ensure full resolution. If you’re a Metronet customer and have restarted your home network equipment and continue to experience issues with Drake systems, contact the ITS...
On Wednesday, ITS became aware of issues with Metronet internet services which individuals are experiencing as intermittent connection drops while accessing Drake resources from home. This issue may include access to AVD, Banner, and other Drake ITS systems, but does not impact anyone on campus or while using other internet service providers. ITS is communicating...
At 7:20 p.m., Microsoft posted a notice that today’s Teams issues have improved and are mostly resolved, though they continue to monitor the service. Drake users should once again be able to use Teams via desktop, web, and mobile apps. If you experience ongoing issues, check the Microsoft service health page at https://portal.office.com/servicestatus or their...
At 2:40 p.m., Microsoft indicated they are still working to resolve the issues with Teams impacting users in North & South America; there’s still no ETA for when the issue will be fully resolved. ITS will continue to provide updates as more information is available, and will post when this outage has been resolved. Thank...
At 11:15 a.m., ITS staff became aware of an issue impacting multiple Microsoft Teams functions and features. Microsoft has posted on social media that they’re investigating the issue; an ETA for when service will be fully restored is not currently available. ITS will provide updates as more information is available, and will post when this...
Drake was at the forefront of a technological revolution with its early incorporation of computers on campus. Take a look back at how evolving technology helped—and sometimes bugged—Drake students.