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ITS Alert

Resolved: Network Outage

ITS has resolved the network outage impacting the eduroam and DUGuest wired and wireless networks. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.  To receive SMS outage notifications, opt in by texting DrakeITSALERTS...

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ITS Alert

Network Outage

ITS staff are aware of and investigating an outage affecting both the wired and wireless networks on campus; some people may not be able to connect to eduroam or DUGuest, and others are being prompted to accept the network certificate. We’ll provide updates as we work to resolve this issue.  If you’re being affected by...

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ITS News & Announcements

Planned Maintenance: EMS Software

Accruent will be conducting regularly scheduled system maintenance on the Event Management System (EMS) the evening of Thursday, May 23 between 8 p.m. – 1 a.m. CT. While the EMS maintenance window is designated for the entire time period, any outages will only last 10-15 minutes. If you experience service interruptions outside this maintenance window, submit...

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ITS Alert

Resolved: Banner Outage

ITS has resolved the Banner outage. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. 

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ITS Alert

Banner Outage

ITS staff are aware of and investigating a Banner outage; users are experiencing timeout issues when accessing Admin Pages or Banner Self Service. We’ll provide updates as we work to resolve this issue.  If you’re being impacted by this issue, contact the ITS Support Center by entering a Banner Issue ticket, calling 515-271-3001, or visiting...

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ITS Alert

Resolved: Drake.edu Website Issue

ITS staff received reports that the Drake.edu website was loading very slowly around 6:30 p.m. ITS and UCM staff worked with our outside partners to resolve the issue by about 7:30 p.m. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of...

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ITS News & Announcements

Planned Maintenance: Self Service/Banner Admin Pages

ITS staff will be applying upgrades and patches to the Banner system beginning Saturday, May 4 at 7 p.m. and lasting until Sunday, May 5 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data...

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ITS News & Announcements

EMS Planned Maintenance This Evening

Accruent will be conducting regularly scheduled system maintenance on the Event Management System (EMS) this evening, Thursday, April 25th between 8 p.m. – 1 a.m. CT. While the EMS maintenance window is designated for the entire timeframe, ITS staff anticipates that any outages will only last 10-15 minutes. If you experience service interruptions outside this maintenance window, submit...

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ITS News & Announcements

Planned Maintenance: Wireless Network

ITS staff will be performing necessary maintenance on our wireless network tonight, Friday, April 5 beginning at 10 p.m. and lasting 2-3 hours. During this time, the wireless network may be unavailable for brief periods of time as updates are made. If you experience issues accessing the network after the maintenance period, submit a Network...