Accruent will be conducting regularly scheduled system maintenance on the Event Management System (EMS) this evening, Thursday, April 25th between 8 p.m. – 1 a.m. CT. While the EMS maintenance window is designated for the entire timeframe, ITS staff anticipates that any outages will only last 10-15 minutes. If you experience service interruptions outside this maintenance window, submit...
ITS staff will be performing necessary maintenance on our wireless network tonight, Friday, April 5 beginning at 10 p.m. and lasting 2-3 hours. During this time, the wireless network may be unavailable for brief periods of time as updates are made. If you experience issues accessing the network after the maintenance period, submit a Network...
ITS has resolved the wireless network issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its or calling 515-271-3001. To receive SMS outage notifications, opt in by texting DrakeITSALERTS to phone 226787. Make sure you’re signed up to receive text Bulldog Alerts; check your...
ITS staff and our vendor, Cisco, have identified a recent system change that caused the wireless network issue. We’ve implemented a workaround, and at this point all users should be able to connect normally to our wireless networks, including eduroam and DUGuest. We continue to work on fully restoring service; we’ll keep you posted on...
ITS staff are aware of and investigating reports of wireless connectivity issues, which may cause the inability to connect to the eduroam and DUguest networks. Individuals who are currently connected should not disconnect, or they may not be able to get back online. Wired connections are not impacted at this time. We’ll provide updates as...
Thank you for your patience. ITS has identified the cause of the classroom tech connection issues and resolved the reports we’ve received. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its or calling 515-271-3001 to report an Academic Space Issue.
ITS staff are aware of and investigating classroom issues in multiple buildings across campus where the touch panels are not communicating with other equipment. If you’re experiencing this issue, contact the Support Center at 515-271-3001 to submit an Academic Space Issue ticket. We’ll post more information as we continue to work on resolving this issue.
Several cellular service providers experienced outages overnight interrupting service for a large number of customers nationwide. This situation may cause challenges for people trying to login and get MFA prompts through the Microsoft Authenticator app while on a mobile connection, but we have instructions in our KB on how to use MFA without cellular service....
Thank you for your patience. As of 3 p.m., the eduroam wireless network issues have self-resolved. We have received no further reports of connection issues, and ITS staff continue to monitor network performance. If you’re experiencing network connectivity issues, submit a Network Issue ticket via the service portal at service.drake.edu/its or call the Support Center at 515-271-3001.
At 11 a.m., ITS started receiving reports of eduroam wireless connectivity issues in multiple buildings on campus. ITS staff are currently investigating the situation. If you’re also experiencing issues on eduroam, submit a Network Issue ticket via the service portal at service.drake.edu/its or call the Support Center at 515-271-3001. We’ll provide updates and let you...