Category: ITS News & Announcements

At 8:30 a.m., ITS was made aware of problems validating security questions through SMS (TXT messages) in our Password Manager. We have identified a resolution and are working on implementation. In the process the Password Manager and other select websites will be temporarily unavailable. These sites include faculty.cbpa.drake.edu, cphs-web.drake.edu, informatics.drake.edu, live.drake.edu, and off-campus document access through documents.drake.edu. ITS...

Mobile phones, tablets, and laptops continue to provide us with the opportunity to work “on the go,” but this added convenience can also mean greater risk. These personal devices are making it easier to store and access both personal and University information, but they are also easy to steal or misplace. Do you know what...

The search function in the IT service portal is once again functioning as expected. We appreciate your patience while we worked with our vendor to resolve this issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  

ITS has been made aware of an issue with the search function in the IT service portal. Our vendor recently made an update and as a result, the search function only works for knowledge base articles and not for services. ITS is diligently working with our vendor to find a resolution. In the meantime, the...

ITS needs to make an important upgrade to the system that controls Drake Cards. As a result, access to the following services will be unavailable on July 8 and 9: Student printing Laundry services Bulldog Bucks usage and management Dining and vending services using Bulldog Bucks Using Bulldog Bucks to pay for Uber rides There...

This week, a new outbreak of ransomware called Petya/NotPetya was released, causing chaos and infecting computer systems worldwide. Ransomware is a type of malware that encrypts files on a computer and holds information hostage in an attempt to extort payment. It typically relies on an individual to open an email with a malicious attachment or...

Thank you for your patience. Shortly before 1 p.m. on Wednesday, June 28, ITS resolved the network outage that had been affecting the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and other possible locations. Personnel in the Dial Center may continue to experience problems on their phones. If you continue to...

At 11:40 a.m. on Wednesday, June 28, ITS identified a network outage. This is affecting access to campus resources from computers in the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and potentially other locations. Individuals in these buildings may be able to access the Internet but cannot access on-campus resources...

ITS will be moving part of its planned monthly maintenance to Thursday, June 22nd. The maintenance window will begin at 9:00 PM and last until midnight. During this timeframe, there may be brief outages to campus services such as printing and the campus calendaring system. We appreciate your patience as ITS completes these system updates.