Category: ITS News & Announcements

ITS is excited to announce the launch of a new program, EdTech workshops. These workshops are designed to support faculty in the innovative use of educational technology in teaching and learning. Our first EdTech Workshop will be held on October 19 on Mastering Student Communication. Additional workshops are already scheduled on Student Technology Use in...

Nearly all of us want to keep the internet safe and secure – a 2016 Raytheon survey found that 86 percent of young adults think this is a responsibility that all of us share. The internet is pervasive in our lives today, and as digital citizens, we must make conscious choices to consistently protect ourselves,...

Thank you for your patience. ITS has now resolved the Mac Management outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 8:00 a.m. today, ITS was made aware of our Mac Management systems outage. This is affecting the ability to access software from Self Service on Drake-owned computers as well as a few other management features. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...

Between 5 and 7 p.m. tonight, ITS will be performing an upgrade on the door access system. No downtime is anticipated, however, brief intermittent interruptions are possible with this type of upgrade. Any building access issues should be reported to Public Safety. We appreciate your patience while we perform this necessary work.

ITS waits to allow users to update their Drake owned computers until after the first two patches of a new operating system (OS) are released. This delay allows for the resolution of the majority of security issues and bugs, as well as provides ITS with a chance to test Drake systems in the new OS....

Thank you for your patience. ITS has now resolved the printing funds issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS has been made aware of a printing funds issue. Printing balances are current showing $0 even when there’s still money in the account. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.

On September 7, 2017, Equifax announced a data breach of up to 143 million customer records, including credit card numbers and personally identifiable information (PII). Equifax has setup a website to assist individuals in determining whether or not the information was impacted by this breach, located at https://www.equifaxsecurity2017.com. In addition, experts in the information security field...

Google has announced that their worldwide Google Drive outage is now resolved. Here’s the official statement from Google: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are...