Category: ITS News & Announcements

On September 7, 2017, Equifax announced a data breach of up to 143 million customer records, including credit card numbers and personally identifiable information (PII). Equifax has setup a website to assist individuals in determining whether or not the information was impacted by this breach, located at https://www.equifaxsecurity2017.com. In addition, experts in the information security field...

Google has announced that their worldwide Google Drive outage is now resolved. Here’s the official statement from Google: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are...

ITS learned this morning that Google has a global outage involving Google Drive. This is causing either inaccessibility or slowness accessing online files. At this time Google does not know when this issue will be resolved. This affects both Google Drive through personal Gmail accounts as well as Google docs accessed through your drake.edu account....

Join ITS staff for a new program, Tech Tuesdays, on the second Tuesday of each month. All sessions will include a Q&A session (and cookies!). Each month we’ll have a different topic designed to provide you with resources to use technology more efficiently in your job (and your life). Feel free to sign up for...

Your ITS team is excited to begin the 2017-18 academic year in partnership with you. We have completed or made progress on several major projects this summer. Below are updates on improvements that have been made or are underway. ITS Service Portal: The ITS service portal offers you a rich way to engage with us...

Want to know about new technology initiatives we launched over the summer? Or need a refresher on what Information Technology Services (ITS) can do for you? Or new to Drake? Check out the links below. ITS News & Announcements: Information on outages, new initiatives and other important information can be found at www.drake.edu/its, on our...

Thank you for your patience. ITS has now resolved the TerminalFour outage. All users should now be able to log into the system. We are still having significant issues with the system running slowly, however, so please be aware. If you are still unable to log in, please contact the Support Center at 515-271-3001 or...

ITS was made aware this morning of an outage of our content management system, TerminalFour. As a result, users are unable to log in to make any changes to the Drake website. This outage has no impact on visitors being able to view the Drake website. ITS has reached out to TerminalFour and is diligently...