ITS is continuing to work on resolving the Skype for Business voicemail outage. We have escalated our request with our vendor and are working diligently towards a resolution. Until this outage is resolved, faculty and staff members with Skype for Business phones continue to be unable to receive messages or access the voicemail system. We...
ITS is continuing to work with our vendor partner on resolving the Skype for Business voicemail outage. We will keep you posted of any progress and will let you know when this outage has been resolved. Thank you for your continued patience.
ITS is aware that for some users myDrake, MyDUSIS ,and connected systems are running especially slow today and may appear down at times (including on the ITS dashboard on our website). ITS staff is investigating the cause of these issues. We apologize for any inconvenience.
Thank you for your continued patience. ITS is still working to resolve the Skype for Business Voicemail outage. As a next step towards resolution, ITS staff need to reboot the phone system at 4:30 p.m. This will potentially cause the phones to be unavailable for several minutes. We will continue to keep you posted of...
At 1:10 p.m., ITS was made aware of a voicemail outage. This is affecting the newer Polycom Skype for Business phones. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...
Thank you for your patience. ITS has now restored email access. Faculty, staff, and students should now be able to access Outlook on PCs via the desktop application. We are, however, still continuing to work with our vendor on a permanent fix. If you continue to experience issues, please contact the Support Center at 515-271-3001...
While we continue to work on fully restoring access, you can check Drake email on Mac computers using the Outlook desktop client, and for all users via the My Email button on myDrake. MyDrake can be used on both desktop and mobile devices We will let you know when access has been fully restored. Thank...
We now know that email can be accessed via the desktop client for all Mac users. PC users cannot use their desktop client to access email, but can click on the email button on myDrake to access their email online. ITS staff continue to work on resolving the issue. We will provide additional information as...
This morning, Friday, April 19 at approximately 7:15 am, ITS was made aware that some users are unable to access their email. This is only impacting some users, many are able to access email successfully via myDrake. ITS is working to address the issue and will provide additional information when available.
ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some myDrake functions will be unavailable between 6 a.m. and 2 p.m. this Saturday, April 20. Faculty, staff, and students will still be able to log into myDrake, but a few functions will be down,...