Category: ITS News & Announcements

ITS is updating eight classrooms with new instructional technology. Work began on Meredith Hall rooms 229, 233, 236, 237, 202 and 206 in December and early January. Fine Arts Complex (FAC) rooms 304 and 336 will be updated during the spring semester. This article explains why and how these classrooms were selected and how we...

Just a reminder, ITS staff are performing required server maintenance resulting in Banner users experiencing slowness during peak times. The system should return to normal service the week of January 14. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact...

ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 10 and 11 p.m. on Thursday, December 27. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while we...

ITS staff have completed their update to the Google services authentication. When you log into any Google systems using your drake.edu account you will now see the standard login page that you use for myDrake. Thank you for your patience while our staff completed this work.

The ITS support center returned to its usual location in Carnegie Hall today, Friday, Dec. 21. The support center was relocated over the fall semester due to the rain event, but is returning to the newly renovated lower level of Carnegie Hall. After winter break, beginning on January 2, the support center will be open...

ITS is making updates to our Google services authentication. As a result, there may be intermittent outages. This should not, however, affect those who are already signed in. The outages will continue while we move authentication to the my.drake.edu sign on. We appreciate your patience while we perform this necessary work. If you continue to...

Thank you for your patience. ITS has now resolved the wireless network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

At 8:23 a.m., ITS was made aware of a wireless network outage. This is affecting select buildings across campus. At the time of writing we know that Cole Hall, Carnegie Hall, Meredith Hall, and Olmsted Center are affected. Individuals in these buildings may not be able to join the wireless network and, as a result,...

ITS is making updates to our printing system, PaperCut. As a result, access to printing will be unavailable between 9 and 10:30 p.m. on Wednesday, December 19. During this time, all campus printing and copying will be unavailable. This upgrade is being made to update to the latest version of the PaperCut software. It will...

ITS is preparing for a major upgrade to the servers hosting our campus applications. This upgrade will begin during our standard maintenance period on Thursday, Dec. 20. Due to the complexity of the work required, ITS will start the maintenance window at 6 p.m. on Dec. 20 and conclude it by 1 a.m. on Dec....