The Xythos/BlueSpace performance issues are continuing. ITS is diligently working towards improving performance. In the meantime, if there are specific files you need access to, please contact the support center for assistance by calling 515-271-3001 or submitting a request at service.drake.edu/its. Thank you for your patience.
ITS is migrating the Oracle Database environment on Saturday, September 14 from 7 a.m. to 7 p.m. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, eTranscripts, and many other Drake applications will be unavailable. The migration is necessary as the current server hosting these databases is nearing end of life. If...
ITS has learned of Xythos/BlueSpace performance issues that are making it challenging to work with files stored there. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.
The DUStudent wireless network is being retired on Friday, September 13 and being replaced with the new eduroam (education roaming) wireless network. Please be sure to switch to using eduroam before September 13. A few tips on connecting to eduroam: You must log into eduroam using your Drake email address, instead of your Drake ID...
At 8:30 a.m, ITS learned of an outage affecting our support center phones. At 8:40 a.m., ITS staff resolved the issue. If you are encountering tech issues, you can once again call the support center at 515-271-3001 or submit a report via our service portal at service.drake.edu/its.
Thank you for your patience. ITS staff determined and resolved the root cause of the Xythos/BlueSpace performance problems we were having earlier today. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS has learned of Xythos/BlueSpace performance issues this morning. ITS staff have restarted the system and hope this will resolve the slowness as it did yesterday. ITS is continuing to investigate the root cause of the issues and apologize for the inconvenience this is causing.
At 8:45 a.m. ITS learned of an issue affecting Xythos/BlueSpace performance and causing it to respond incredibly slowly. At 9:20 a.m. ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
At 9:40 a.m., ITS learned of an outage of our Internet Service Provider (ISP) that affected access to Drake online resources and campus Internet. At 10:00 a.m., ITS staff restored access to campus and Internet resources. We are continuing to work with our ISP to determine the cause of the outage. If you continue to...
Adobe software has changed their licensing structure and sent an auto-generated email to all Drake faculty, staff, and students. As a result of this change, anyone using Adobe software in labs is now required to sign into an Adobe account using their Drake email address to use any Adobe application. Documentation on this new process...