At 10:00 ITS was made aware of a Citrix ( aka VDI) outage. This is affecting access to all applications provided through Citrix, including Banner 8. ITS is diligently working toward a resolution. Thank you for your patience. If you would like to receive these notifications via text message, opt in by texting DrakeITS2018 to...
At 9:55 a.m., ITS was made aware of a disruption in print services. This was affecting people’s ability to send and release print jobs. ITS believes we have resolved the trouble. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Thank you for your patience. ITS has now resolved the Blackboard outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 4:40 p.m., ITS was made aware of a Blackboard outage. Blackboard is completely inaccessible. ITS is diligently working towards a resolution and has contacted Blackboard for assistance. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...
Thank you for your patience. ITS has now resolved the Multiple Building Network Outage. One of the fiber connections to the network equipment supporting the affected buildings was bad and has been temporarily disconnected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If...
At 9:00 a.m., ITS was made aware of a network outage affecting multiple buildings. Wired and wireless network performance is extremely slow in Cline Hall, Cline Atrium, Harvey Ingham, Fitch, Olin, Science Connector Building, Medbury Hall, Collier Scripps and Harmon Fine Arts Center. ITS is diligently working towards a resolution. We will provide updates and...
October is National Cyber Security Awareness Month (NCSAM). To celebrate the 15th year of NCSAM, ITS is holding a Phishing Quiz through Oct. 18. The Phishing Quiz is a contest where Drake students can learn about how to identify phishing emails and fraudulent websites and stay safe online. Everyone who completes the quiz will be...
ITS has been made aware of issues accessing shared email accounts from select Windows Outlook desktop clients. This is affecting some people’s ability to access shared email accounts like those used in departments. ITS is diligently working towards a resolution. In the meantime, if you know your shared account login and password, you can access...
ITS has been made aware of issues accessing shared email accounts from select Windows Outlook desktop clients. This is affecting some people’s ability to access shared email accounts like those used in departments. ITS is diligently working towards a resolution. We will provide updates and will let you know when this interruption has been resolved....
Thank you for your patience. ITS has now resolved the Konica Minolta color printing outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020 to phone number 226787. If...