Thank you for your patience. The eAccounts issue that was impacting use of Bulldog Bucks for printing and other services has been resolved. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
An issue with the eAccounts system is preventing access to Bulldog Bucks services including printing and meal plans. ITS is working with our vendor to resolve the issue as quickly as possible. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
ITS has been made aware of an issue with eAccounts that is affecting student printing and are diligently working toward a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.
Microsoft announced that their Teams outage has been resolved. You may need to quit Teams and restart your application. If you continue to have issues accessing Microsoft Teams, please contact the support center for assistance at 515-271-3001 or visit service.drake.edu/its.
Thank you for your patience. ITS has now resolved the long distance issue. If you are still unable to make long distance calls, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Microsoft identified the Teams outage was a result of an expired certificate. They have deployed a new certificate and are restarting related systems which should eventually restore Teams access. Some Drake users might still find that they cannot access Microsoft Teams from all methods. Please try quitting whichever method (desktop app, web application, mobile phone...
Access to Microsoft Teams is still unavailable, but Microsoft is reporting that they have identified the cause of the outage and are actively working to fix it. We will continue to provide additional information as it emerges.
At 8:30 a.m., ITS was made aware of a long distance outage. This is affecting the ability to make long distance calls to or from campus. ITS is diligently working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
At 8:25 this morning, ITS became aware of a global issue with Microsoft Teams. Users are reporting that they are unable to access Teams consistently. Microsoft is aware of the outage and investigating the cause. We will keep you updated as we learn any additional information from Microsoft.
Thank you for your patience. ITS has now resolved the myDrake access issue. If you are still unable to visit myDrake, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.