Thank you for your patience. ITS has now resolved the ITS Support Center phone outage. You can now call the support center again if you need assistance.
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Category: ITS News & Announcements
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Phone Outage affecting ITS Support Center
At 8:44 a.m., ITS was made aware of phone outage. This is affecting some campus phones, including those in the ITS Support Center. If you have a tech issue, please submit your request online at service.drake.edu/its or visit the Support Center in lower level Carnegie Hall. ITS is diligently working towards a resolution. We will...
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Student Printing Outage Resolved
ITS staff have now resolved the student printing issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance
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Student Printing Outage
At 2:00 p.m., ITS was made aware of an outage that is preventing students from being able to print. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
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Database Maintenance Saturday December 21 from 6 to 11 a.m
Database maintenance will be from 6 to 11 a.m. this coming Saturday, December 21. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of upcoming maintenance dates, please see www.drake.edu/its/maintenanceschedule/.
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Reminder: ITS monthly maintenance tonight
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
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Banner and MyDUSIS Planned Outage from 6 a.m. to 6 p.m. on Saturday, Dec. 7
ITS is making updates to Banner. As a result, access to systems including Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 6 a.m. and 6 p.m. on Saturday Dec. 7. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your...
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Phone Outage Resolved
At 9:45 AM ITS was made aware of A VOIP phones outage. This is affecting voice over IP phones across campus. The outage was noticed immediately and ITS worked to restored access quickly. Phone access has been restored and if you are experience phone issues please reach out to the Support Center @ 515-271-3001. Thank you.
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Reminder: ITS monthly maintenance tonight
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
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Switch to eduroam wireless network, before DUFacStaff is retired on Dec. 31
This fall, ITS launched eduroam (education roaming), a new wireless network at Drake. Faculty, staff, and students can access the eduroam wireless network at any eduroam-participating institution worldwide. By connecting to eduroam on campus, using your Drake email and password, you will be able to use the eduroam network whenever you travel to an eduroam-participating...